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VIP/Trade Coordinator
1 month ago
JUSTIN is an award-winning winery and fine dining establishment in Paso Robles. It's our pleasure to share that the Restaurant at JUSTIN is the only winery restaurant to have received both a 2022 MICHELIN Star and MICHELIN Green Star and most recently, a Five-Star rating from Forbes 2023 Travel Guide. We are proud to be recognized for our sustainability practices, one-of-a-kind dinner experience, and world-class excellence in hospitality.
Our Reservationist team is expanding We are looking for a professional and detail-oriented VIP/Trade Coordinator to assist and build strong relationships with our high-profile clients. This individual will serve as the main point of contact for all VIP, Trade, and high-profile guests, and will handle inbound and outbound calls and emails for 3 iconic brands: JUSTIN Vineyards & Winery, Landmark Vineyards, and Lewis Cellars. The VIP/Trade Coordinator will ensure that all forms of communication are clear and succinct, with a focus on enhancing the guest experience, booking conversation, and sales.This role offers high visibility and potential for future growth within the organization. Join our team at our beautiful Downtown Tasting Room
Job Description
- Promptly answer the phone using a positive and clear voice. Graciously receives guest communication, offering appropriate suggestionsfollow-up as needed
- Maintains and upholds 5-star service standards
- Promptly respond to guest emails and text messages with proper verbiage and answers
- Create/build strong relationships with VIP/Trade guests
- Support and work closely with Luxury Accounts management team
- Maximize profit by upselling/cross-selling events and experiences
- Manage, track, and report on guest feedback, with a business development mindset
- Promptly completes the reservation process for multiple outlets and events by inputting and retrieving information from a computer systemconfirming pertinent information
- Maintain the VIP and tour calendars and bookings. Ensure all operational teams and staff are aware of important visitors, private tours, etc.
- Utilize active listening skills to understand guest requests. Respond with appropriate actions.
- Be familiar with local restaurants and attractions, including wine tours, tastings, events, etc., and use this information to enhance the guest experience
- Remain calm and alert, especially during emergencies and/or busy days.
- Resolve customer complications and complaints with the assistance of management by using good judgment to determine the most effective solution
- Suggest and create processes that grow the business
- One (1) year experience in a hospitality, receptionist or consumer-facing role. Experience with the reservations systems Tock and OpenTable preferred
- Luxury clientele experience highly preferred
- High School/GED required
- Experience with reservation systems and multi-line telephone system preferred
- Demonstrated strong ability to work well under pressure
- Ability to establish direction, obtain commitment and execute appropriate logistical processes
- Analyticalsynthesizes complex and diverse information
- Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully and collaboratively
- Possess excellent and professional verbal and written communication skills
- Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
- Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Ability to stay motivated and work individually and as a team to achieve overall sales goals
Additional Information
- Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
- Opportunities for development and internal mobility
- Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
- Companywide problem solving and continuous improvement training
- Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
- Company prioritizes wellness through its Wonderful NOW (Nourish Our Wellness) initiative, which provides a robust suite of wellness offerings such as access to mental health resources and life coaching, employee community groups, cash rewards for healthy habits, and on-demand fitness videos
Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurantmaking it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that's situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN's Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.
The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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