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Foreign Trade Zone Customer Service Representative
1 month ago
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 350 + locations worldwide
- Fortune 500
- Globally unified systems
A Foreign Trade Zone (FTZ) Customer Service Rep will be expected to ensure timely and accurate operations while providing exceptional customer service within the FTZ Department. This position is for the evening shift from 2 pm to 11 pm, Monday through Friday. Hours may be earlier during the training period.
• Transfer customs declaration information from documents, or other sources into the Foreign Trade Zone system to allow for the build of a valid FTZ Admission
• Track and Trace international shipments
• Ensure smooth, accurate and timely submission of FTZ entries to obtain timely clearance of cargo from US Customs and Participating Government Agencies
• Timely dispatch of freight to truckers and coordinate delivery
• Ensure accurate and timely client and service provider billing
• Identify and manage exceptions while identifying opportunities for continual improvement in processes
• Understand all the elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.
• Ensure compliance at all times by following government regulations and company policies
Preferred Qualifications:
• Customs Brokerage Experience with a focus on Foreign Trade Zones with good knowledge of brokerage processes and interactions with government agencies is preferred
• Experience with working with truckers, terminals, forwarders and carriers
• Driven and motivated to continue in a career in international logistics
• Must be able to work out of the El Paso office
• High School Degree or equivalent required
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Must have the ability to work overtime in support of the department's needs
• Fluent in English, both written and verbal
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Familiarity with 10-key usage
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last-minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• Comfortable working in a professional business environment
• Proven ability and desire to learn new software and technologies
Desired Qualifications:
• Undergraduate Degree Preferred
• Customs Brokerage License or actively pursuing
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
