Call Center Customer Service Assistant

4 weeks ago


Austin, United States Inkspirenize Full time
Position: Call Center Customer Service Assistant
Location: Austin, TX
Department: Customer Service
Reports To: Call Center Supervisor
Employment Type: Full-Time
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and resolving inquiries efficiently and effectively. You will handle a high volume of inbound and outbound calls, ensuring that customer issues are addressed promptly and professionally.
Key Responsibilities:
  • Customer Interaction: Handle incoming calls from customers, providing assistance with inquiries, complaints, and technical support.
  • Problem Resolution: Resolve customer issues by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the issue.
  • Data Entry: Accurately document all customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow-Up: Conduct follow-up calls to ensure that customers' issues are resolved to their satisfaction.
  • Team Collaboration: Work closely with team members and other departments to resolve complex customer issues and improve service quality.
  • Compliance: Adhere to all company policies, procedures, and legal requirements, including data protection and privacy regulations.
Qualifications:
  • High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle difficult customers with patience and professionalism.
  • Proficient in using computers and relevant software applications.


  • Austin, United States Inkspirenize Full time $17 - $26

    Job DescriptionJob DescriptionJob Title: Call Center Customer Service AssistantLocation: Austin, TXDepartment: Customer ServiceReports To: Call Center Supervisor/ManagerType: Full-TimeJob Summary:We are seeking a dedicated and personable Call Center Customer Service Assistant to join our dynamic team. The ideal candidate will be responsible for handling...


  • Austin, Texas, United States Enterprise Call Center Full time

    Job DescriptionWe are a leading Enterprise Call Center seeking a highly skilled and customer-oriented Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...


  • Austin, Texas, United States Enterprise Call Center Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and exceeding their expectations.Key ResponsibilitiesManage Customer...


  • Austin, United States Enterprise Call Center Full time

    Job DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...

  • Call Center

    5 days ago


    Austin, United States Malibu Events Promotion Full time

    Job DescriptionJob DescriptionPosition: Call Center & Customer Service AgentLocation: Austin, TXSalary: $3,000-$4,500 per month + Performance BonusesAre you a problem-solver with excellent communication skills? We're looking for talented Call Center & In-Person Customer Service Agents to join our growing team at Malibu, where we support top-tier brands...


  • Austin, United States the Blue Agency Full time

    Job Title: Call Center Representative Job Location: Austin, TX Job Type: Full-Time Job Summary: The Call Center Representative will be the first point of contact for customers, providing outstanding customer service by answering inquiries, resolving issues, and offering information about products or services. This role requires effective communication,...

  • Call Center Agent

    5 months ago


    Austin, Texas, United States Seton Healthcare family Full time

    Our company is looking for a skilled and passionate call center agent to answer incoming calls from customers who want to place orders respond to inquiries manage complaints troubleshoot significant customer service problems and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and...


  • Austin, United States Signal Crew Comms Full time

    Job DescriptionJob DescriptionJob Description:About us: At Signal Crew Comms, we’re not just another call center – we’re your dedicated partners in delivering exceptional experiences to your customers. With years of industry expertise and a commitment to innovation, we pride ourselves on being the driving force behind your success. Job Title: Call...


  • Austin, United States Inkspirenize Full time $45,000 - $53,000

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: Austin, TXDepartment: Customer ServiceJob Overview: We are seeking a highly motivated and customer-focused Call Center Representative to join our dynamic team. The ideal candidate will be responsible for managing inbound and outbound calls, addressing customer inquiries, resolving...


  • Austin, United States Virtually Connected Full time

    Job DescriptionJob DescriptionTips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.ResponsibilitiesHandles inbound and outbound leads in a call-center environmentThe first point of contact for prospects, the voice of the companyQualifies leads by understanding the homeowner’s...


  • Austin, United States Natsoft Full time

    Title: PTE Associate (Call Center)Location: RemoteAdditional Information:Call center hours 7am-7pm CST M-F8-hour day with scheduled dayHeadset callsClient will be providing 2-week training2-week nesting period that will include lots of testing/sorting out technical issuesStrong communication – enthusiasticFollowing HIPA regulationsResponsibilities:Serve as...

  • Call Center Specialist

    19 hours ago


    Austin, United States Natsoft Full time

    Title: PTE Associate (Call Center)Location: RemoteAdditional Information:Call center hours 7am-7pm CST M-F8-hour day with scheduled dayHeadset callsClient will be providing 2-week training2-week nesting period that will include lots of testing/sorting out technical issuesStrong communication – enthusiasticFollowing HIPA regulationsResponsibilities:Serve as...


  • Austin, United States Saicon Full time

    Job Title : Facilities CoordinatorDuration : 12 monthsLocation: Austin, TX (100% onsite) Top Skills :Experience working in a fast-paced multi-facility call center environment, with a focus on providing the best possible service to a demanding group of customers High valued experience with ticketing systems.Nice to have :Facilities experience is...


  • Austin, United States Saicon Full time

    Job Title : Facilities Coordinator Duration : 12 months Location: Austin, TX (100% onsite) Top Skills : Experience working in a fast-paced multi-facility call center environment, with a focus on providing the best possible service to a demanding group of customers High valued experience with ticketing systems. Nice to have : Facilities experience is...


  • Austin, United States Abela Staffing LLC Full time

    Job DescriptionJob DescriptionDescriptionThis role is in the Inside Sales department and is not primarily a CS position. We are primarily an office based team. Description: The Solar Advisor team was established to deliver high sales conversion rates and high customer satisfaction by sending qualified solar candidates to our dealer network and direct sales...

  • Call Center Agent

    5 months ago


    Austin TX, United States Seton Healthcare family Full time

    Our company is looking for a skilled and passionate call center agent to answer incoming calls from customers who want to place orders respond to inquiries manage complaints troubleshoot significant customer service problems and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer...


  • Austin, United States United Heritage Credit Union Full time

    Location: This position will be working remotely on Mondays, Wednesdays, and Fridays and in person at our Headquarters location in North Austin on Tuesdays and Thursdays. Schedule: Flexible availability to work an 8-hour shift during the business hours between 9:00am-6:00pm Monday through Friday and rotating Saturdays 9:00am-1:00pm to meet contact center...

  • Medical Call Center

    2 weeks ago


    Austin, United States Collins Consulting Full time

    This is a onsite in Austin, TX. Some hybrid work is possible. Will also look at candidates in Lake County, IL and it would be hybrid. Purpose: The Intake Specialist I works to support PMQA through providing the initial triaging of complaints from all channels and serve as the first point of contact with the customer. They will ensure accuracy of data from...

  • School Nurse

    6 days ago


    Austin, Texas, United States Education Service Center Full time

    Job Title: School Nurse - Education Service CenterJob Summary:The School Nurse will provide health services to students, promote health and safety education, and implement district health programs to meet the needs of the student population.Responsibilities:Provide direct care to students using professional assessment skills, the nursing process, and...


  • Austin, Texas, United States AT&T Hotel & Conference Center Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at AT&T Hotel & Conference Center. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring seamless reservation experiences, and promoting hotel services and amenities.Key...