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Customer Service Representative

2 months ago

Austin, Texas, United States Enterprise Call Center Full time
Job Description

We are a leading Enterprise Call Center seeking a highly skilled and customer-oriented Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Manage large volumes of customer inquiries and resolve issues in a timely and professional manner.
  • Build and maintain strong relationships with customers through effective communication and problem-solving skills.
  • Meet or exceed sales targets and call handling quotas.
  • Provide accurate and complete information to customers, using the right methods and tools.
  • Handle customer complaints and provide solutions and alternatives within time limits.
  • Keep records of customer interactions and process customer accounts.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Excellent customer service skills and a track record of over-achieving quota.
  • Good phone etiquette and communication skills.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in English.
  • Strong data entry skills.
  • Computer skills.
  • Experience with outbound calling.
  • Analytical skills.
  • Multilingual or bilingual proficiency is a plus.
  • Sales and upselling experience preferred.
  • Spanish language proficiency advantageous.
  • At least 18 years old.
  • High school diploma or GED.
  • Authorized to work in the United States.
  • US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI).

What We Offer:

  • Paid Training.
  • Paid Time Off.
  • Flexible Schedule.
  • Wellness Resources.
  • Telehealth Care Plan.
  • Training & Development.
  • Advancement Opportunities.
  • Confidentiality of employee information according to EEO guidelines.