Current jobs related to Medical Call Center - Austin - Collins Consulting

  • Medical Call Center Agent

    2 days ago

    Austin, United States TEKsystems Full time

    *Description:* Image Library * Receives phone calls, fax requests and emails and processes requests for medical records including films and digital images from patients and referring physicians. * Receives, delivers and sends mail including correspondence with patients. * Contacts patients and facilities to obtain comparison images. * Produces quality images...

  • Call Center Agent

    4 weeks ago

    Austin, United States Inkspirenize Full time

    Position: Call Center Agent Location: Austin, TX Employment Type: Full-time Job Overview: We are seeking a highly motivated and customer-focused Call Center Agent to join our dynamic team. The Call Center Agent will be responsible for handling inbound and outbound calls, providing exceptional customer service, resolving customer inquiries, and ensuring a...

  • Call Center Representative

    1 month ago

    Austin, United States the Blue Agency Full time

    Job Title: Call Center RepresentativeLocation: Austin, TX Employment Type: Full-time Reports to: Call Center Manager / Team Lead Job Summary: We are seeking a Call Center Representative who will be responsible for providing exceptional customer service to clients through inbound and outbound calls. The ideal candidate will resolve customer inquiries, process...

  • Call Center Representative

    2 weeks ago

    Austin, United States Biz Voice Boost Full time

    About Us: At Biz Voice Boost, we understand that every call matters. We're not just a call centre; we're your dedicated partner in delivering exceptional customer experiences. Our bespoke solutions are tailored specifically to meet the unique needs of your business, ensuring that every interaction leaves a lasting positive impression. Job Title: Call Center...

  • Call Center Analyst I

    4 weeks ago

    Austin, Texas, United States CAPPS, Inc. Full time

    Job Title: Call Center Analyst IJoin the Texas Medical Board as a Call Center Analyst I and be part of a team that protects and enhances the public's health, safety, and welfare by establishing and maintaining standards of excellence used in regulating the practice of medicine and ensuring quality health care for the citizens of Texas.Job Summary:This is a...

  • Call Center Representative

    3 weeks ago

    Austin, United States Inkspirenize Full time

    Job Title: Call Center Representative Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a highly motivated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about...

  • Call Center Analyst I

    2 weeks ago

    Austin, Texas, United States CAPPS, Inc. Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Call Center Analyst I to join our team at the Texas Medical Board. As a key member of our Registrations Department, you will be responsible for responding to telephone inquiries from licensure applicants, licensees, and members of the public regarding licensure and registration processes,...

  • Call Center Operations Manager

    4 weeks ago

    Austin, Texas, United States ELITE VISON GROUP LLC Full time

    Call Center Manager Job SummaryWe are seeking an experienced Call Center Manager to oversee our call center's daily operations and personnel. The ideal candidate will have a strong background in customer service and team management, with a focus on maximizing efficiency and achieving company goals.Key ResponsibilitiesHire, train, and manage call center...

  • Call Center Operations Manager

    4 days ago

    Austin, Texas, United States ELITE VISON GROUP LLC Full time

    Job SummaryWe are seeking an experienced Call Center Manager to oversee our call center's daily operations and personnel. The ideal candidate will have a strong grasp of customer service metrics and key performance indicators in a call center setting.ResponsibilitiesManage call center employees to provide excellent customer serviceOversee call center...

  • Bilingual Customer Service Representative

    3 weeks ago

    Austin, Texas, United States Call Center Haven Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and experienced bilingual individual to join our team as a Remote Customer Service Representative. As a key member of our Call Center Haven team, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving issues in a...

  • Bilingual Customer Service Representative

    1 month ago

    Austin, Texas, United States Call Center Haven Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and experienced bilingual individual to join our team as a Remote Customer Service Representative. As a key member of our Call Center Haven team, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving issues in a...

  • Call Center Analyst I

    2 weeks ago

    Austin, Texas, United States CAPPS, Inc. Full time

    Job DescriptionAt the Texas Medical Board, we are seeking a highly skilled and motivated individual to join our team as a Call Center Analyst I. This is a full-time position that requires a strong understanding of licensing and registration processes, as well as excellent communication and customer service skills.Key Responsibilities:Respond to telephone...

  • Bilingual Customer Service Representative

    2 weeks ago

    Austin, Texas, United States Call Center Haven Full time

    Job Title: Bilingual Customer Service RepresentativeWe are seeking a highly motivated and experienced bilingual (English & Spanish) individual to join our team as a Remote Customer Service Representative. As a key member of our Call Center Haven team, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and...

  • Election Call Center Representative

    6 days ago

    Austin, Texas, United States Manpower Group Inc. Full time

    Election Call Center Representative Job DescriptionWe are seeking enthusiastic and dedicated Election Call Center Representatives to provide vital support to voters during the upcoming election season. In this role, you will help voters with inquiries related to the election process, including registration, polling locations, and voting procedures.Key...

  • Call Center Support Agent

    2 weeks ago

    Austin, Texas, United States Excel Fitness Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Call Center Member Support Agent to join our team at Excel Fitness. As a key member of our Call Center Operations team, you will be responsible for providing exceptional service to our members, guests, and prospective members.Key ResponsibilitiesHandle inbound phone calls, answering questions...

  • Medical Call Center Agent

    4 days ago

    Austin, TX, United States TEKsystems Full time

    Description:Image LibraryReceives phone calls, fax requests and emails and processes requests for medical records including films and digital images from patients and referring physicians.Receives, delivers and sends mail including correspondence with patients.Contacts patients and facilities to obtain comparison images.Produces quality images through...

  • Medical Call Center Agent

    16 hours ago

    Austin, TX, United States TEKsystems Full time

    Description:Image LibraryReceives phone calls, fax requests and emails and processes requests for medical records including films and digital images from patients and referring physicians.Receives, delivers and sends mail including correspondence with patients.Contacts patients and facilities to obtain comparison images.Produces quality images through...

  • Sales Utilities Broker

    2 weeks ago

    Austin, Texas, United States Call Center Haven Full time

    Job Title: Remote Sales Utilities BrokerLocation: RemoteCompany: Call Center HavenAbout Us:Call Center Haven is a leading provider of utility solutions, dedicated to helping businesses and consumers optimize their energy expenses while promoting sustainability and efficiency.Job Summary:As a Remote Sales Utilities Broker at Call Center Haven, you will be...

  • Bilingual Spanish Call Center Representative

    4 weeks ago

    Austin, United States Manpower Full time

    Bilingual Onsite Call Center in Austin, TX (Spanish) Two plus years of Call Center experience needed.Must be available for any 8-hour shift from 7 am to 7 pm, Monday through Friday. Payrate $22.00 per hour.Must live within 30 miles from Austin, TX and able to work onsite each day at customer location. Must be bilingual with the ability to read, write and...

  • Bilingual Spanish Call Center Representative

    1 month ago

    Austin, United States Manpower Full time

    Bilingual Onsite Call Center in Austin, TX (Spanish) Two plus years of Call Center experience needed.  Must be available for any 8-hour shift from 7 am to 7 pm, Monday through Friday.  Payrate $22.00 per hour.  Must live within 30 miles from Austin, TX and able to work onsite each day at customer location. Must be bilingual with the ability to read,...

Medical Call Center

2 months ago

Austin, United States Collins Consulting Full time

This is a onsite in Austin, TX. Some hybrid work is possible. Will also look at candidates in Lake County, IL and it would be hybrid.

Purpose:

The Intake Specialist I works to support PMQA through providing the initial triaging of complaints
from all channels and serve as the first point of contact with the customer. They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules.

Responsibilities :
Completes the intake process of complaints through phone, email and OneTrack.
Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data
Conducts the initial identification of the complaint code
Coordinate the logistics for the complaint samples
Partner with internal stakeholders for adverse events
Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.
Leads translation services for reporting, if needed
Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create

Qualifications:
High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting
Strong attention to detail, critical thinking, and can work independently with minimal direction
High quality customer service skills in any field
Ability to express ideas clearly in both written and oral communications
Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
Computer skills and ability to navigate through software systems
Strong prioritization and time management skills