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Customer Service Representative

2 months ago

Austin, Texas, United States Enterprise Call Center Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and exceeding their expectations.

Key Responsibilities
  • Manage Customer Interactions: Respond to customer inquiries, resolve issues, and provide accurate information in a timely and professional manner.
  • Build Customer Relationships: Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Meet Sales Targets: Identify and pursue sales opportunities to meet or exceed sales targets, while maintaining a high level of customer satisfaction.
  • Process Customer Accounts: Accurately process customer accounts, including updating records and filing documents, to ensure seamless customer experience.
  • Communicate Effectively: Utilize excellent communication and interpersonal skills to interact with customers, colleagues, and management, ensuring clear and concise communication.
Requirements
  • Excellent Customer Service Skills: Provide exceptional customer service, resolving issues and exceeding customer expectations.
  • Strong Communication Skills: Utilize effective communication and interpersonal skills to interact with customers, colleagues, and management.
  • Ability to Work in a Team Environment: Collaborate with colleagues to achieve team goals and objectives.
  • Basic Computer Skills: Proficient in using computer systems and software to perform job duties.
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a strong focus on customer service and communication.
What We Offer
  • Paid Training: Comprehensive training program to ensure success in the role.
  • Paid Time Off: Generous paid time off policy to maintain work-life balance.
  • Flexible Schedule: Flexible scheduling to accommodate individual needs.
  • Wellness Resources: Access to wellness resources to support overall well-being.
  • Telehealth Care Plan: Comprehensive telehealth care plan to support health and wellness.
  • Training & Development: Opportunities for training and development to enhance skills and career growth.
  • Advancement Opportunities: Opportunities for advancement and career growth within the company.