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Call Center Representative
2 months ago
This role responds to high volumes of leads in a call-center environment and will suit a dynamic individual, highly organized and able to multi-task, with a true passion for sales and customer engagement. This role works closely with Dealers, Client salespeople and sales managers, Customer Experience, Lead Generation, Lead management CRM, and Regional Marketing.
Address :, Austin, TX 78758Handles inbound and outbound leads in a call-center environmentThe first point of contact for prospects, the voice of the companyQualifies leads by understanding the homeowner’s energy costs, pre-screening the suitability of solar through satellite tools and scheduling in-home appointmentsListens to homeowner interests and concerns while providing feedback relevant to that specific homeownerMaintains high end-customer satisfaction by guiding quality prospects through the sales channel and processAccurately captures all customer related data into SalesForce (CRM)Works with lead transfer and appointment process issuesMeet and exceed monthly quotas and service level agreements while working in a fast paced environmentWillingness to be available and work outside of standard business hours, those that are most convenient to CA residential homeowners
Knowledge, Skills and Abilities:Strong work ethic, good business acumen, and above average customer service orientationAbility to work shifts during all coverage hours: 8am – 10pm, seven days a week. Schedule may change due to business demand.Inside sales experience gained within a sales quota environment preferredStrong project management and communication skills, with the ability to manage multiple programs and meet tight deadlinesExperience with Salesforce.comSelf –starter, ability to work independently with moderate direction in a fast-paced environmentStrong computer skills, including strength in MS Excel, Word, and PowerPointExceptional communication skills, in particular telephone and writtenTeam player with a positive attitude2+ years of experience OR equivalent combination of education and experienceStrong decision making aptitudeAbility to adapt to frequent new processes and updatesAbility to maintain a calm and cool demeanor with customers when presented with challenging call or situation
Minimum Qualifications:High school diploma or equivalent required.Associates degree and 2+ years related experience OR equivalent combination of education and years of related experience.
Education:& High School
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