Call Center Representative
3 weeks ago
About us: At Signal Crew Comms, we’re not just another call center – we’re your dedicated partners in delivering exceptional experiences to your customers. With years of industry expertise and a commitment to innovation, we pride ourselves on being the driving force behind your success. Job Title: Call Center Representative Location: Austin, TX Job Type: Full-Time Department: Customer Service Job Summary: We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic customer service team. The successful candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities: Resolve Issues: Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods and tools. Process Orders and Payments: Handle customer transactions including placing orders, processing payments, and managing returns or refunds. Outbound Calls: Conduct outbound calls to follow up on customer inquiries, confirm appointments, or offer additional services and products. Follow Up: Ensure timely follow-up with customers to guarantee resolution and maintain customer satisfaction. Adhere to Policies: Follow communication procedures, guidelines, and policies. Stay updated on product and service knowledge to provide accurate information to customers. Meet Performance Metrics: Achieve and maintain individual and team performance goals such as call handling time, resolution time, and customer satisfaction scores.
Job Requirement: High School Diploma or equivalent required. Associate's or Bachelor's degree is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to multitask, prioritize, and manage time effectively. Proficient in using computers and various software applications (CRM, Microsoft Office).
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Call Center Representative
3 weeks ago
Austin, United States Inkspirenize Full time $45,000 - $53,000Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: Austin, TXDepartment: Customer ServiceJob Overview: We are seeking a highly motivated and customer-focused Call Center Representative to join our dynamic team. The ideal candidate will be responsible for managing inbound and outbound calls, addressing customer inquiries, resolving...
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Call Center Representative
3 weeks ago
Austin, United States the Blue Agency Full timeJob Title: Call Center Representative Job Location: Austin, TX Job Type: Full-Time Job Summary: The Call Center Representative will be the first point of contact for customers, providing outstanding customer service by answering inquiries, resolving issues, and offering information about products or services. This role requires effective communication,...
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Customer Service Representative
2 days ago
Austin, Texas, United States Enterprise Call Center Full timeJob DescriptionWe are a leading Enterprise Call Center seeking a highly skilled and customer-oriented Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...
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Call Center Representative
2 months ago
Austin, United States Abela Staffing LLC Full timeJob DescriptionJob DescriptionDescriptionThis role is in the Inside Sales department and is not primarily a CS position. We are primarily an office based team. Description: The Solar Advisor team was established to deliver high sales conversion rates and high customer satisfaction by sending qualified solar candidates to our dealer network and direct sales...
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Call Center Representative
5 months ago
Austin, United States Midtown Urology Full timeJob DescriptionJob DescriptionDuties as assigned in Call Center for Midtown Urology.
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Call Center Representative
2 months ago
Austin, United States Virtually Connected Full timeJob DescriptionJob DescriptionTips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.ResponsibilitiesHandles inbound and outbound leads in a call-center environmentThe first point of contact for prospects, the voice of the companyQualifies leads by understanding the homeowner’s...
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Customer Service Representative
5 days ago
Austin, Texas, United States Enterprise Call Center Full timeJob DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and exceeding their expectations.Key ResponsibilitiesManage Customer...
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Claims Call Center Representative
2 days ago
Austin, Texas, United States Zurich NA Full timeAbout the RoleZurich North America is seeking a highly motivated and customer-focused Claims Call Center Representative to join our dedicated contact center team. As a key member of our team, you will be responsible for managing incoming inquiry calls, resolving complex claims inquiries, and providing exceptional customer service.Key ResponsibilitiesManage...
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Call Center Representative
3 months ago
Austin, United States United Heritage Credit Union Full timeLocation: This position will be working remotely on Mondays, Wednesdays, and Fridays and in person at our Headquarters location in North Austin on Tuesdays and Thursdays. Schedule: Flexible availability to work an 8-hour shift during the business hours between 9:00am-6:00pm Monday through Friday and rotating Saturdays 9:00am-1:00pm to meet contact center...
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Bilingual Call Center Representative
1 month ago
Austin, United States Disability Solutions Full timeBilingual Call Center RepresentativePT/FT hours! Flexible scheduling!About Us: At ReconMR we help some of the world’s most prominent companies and organizations navigate their most pressing challenges. ReconMR is recognized as a leader in the Market Research industry. Join the team at ReconMR and join the conversation where you will work on important...
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Licensed Life and Health Call Center Representative
2 months ago
Austin, United States MCI Careers Full timeLOCATION: Remote Work-at-Home POSITION OVERVIEW: Job Title: Licensed Life and Health Call Center Representative Job Type: Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...
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Call Center Coordinator
3 weeks ago
Austin, United States Saicon Full timeJob Title : Facilities Coordinator Duration : 12 months Location: Austin, TX (100% onsite) Top Skills : Experience working in a fast-paced multi-facility call center environment, with a focus on providing the best possible service to a demanding group of customers High valued experience with ticketing systems. Nice to have : Facilities experience is...
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Call Center Coordinator
3 weeks ago
Austin, United States Saicon Full timeJob Title : Facilities CoordinatorDuration : 12 monthsLocation: Austin, TX (100% onsite) Top Skills :Experience working in a fast-paced multi-facility call center environment, with a focus on providing the best possible service to a demanding group of customers High valued experience with ticketing systems.Nice to have :Facilities experience is...
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Bilingual Call Center Representative
3 months ago
Austin, United States United Heritage Credit Union Full timeJob DescriptionJob DescriptionLocation: This position will be working remotely on Mondays, Wednesdays, and Fridays and in person at our Headquarters location in North Austin on Tuesdays and Thursdays.Schedule: Flexible availability to work an 8-hour shift during the business hours between 9:00am-6:00pm Monday through Friday and rotating Saturdays...
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Call Center Agent
5 months ago
Austin, Texas, United States Seton Healthcare family Full timeOur company is looking for a skilled and passionate call center agent to answer incoming calls from customers who want to place orders respond to inquiries manage complaints troubleshoot significant customer service problems and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and...
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Customer Service Specialist
1 week ago
Austin, United States Enterprise Call Center Full timeJob DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...
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Call Center Specialist
1 day ago
Austin, United States Natsoft Full timeTitle: PTE Associate (Call Center)Location: RemoteAdditional Information:Call center hours 7am-7pm CST M-F8-hour day with scheduled dayHeadset callsClient will be providing 2-week training2-week nesting period that will include lots of testing/sorting out technical issuesStrong communication – enthusiasticFollowing HIPA regulationsResponsibilities:Serve as...
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Call Center Specialist
19 hours ago
Austin, United States Natsoft Full timeTitle: PTE Associate (Call Center)Location: RemoteAdditional Information:Call center hours 7am-7pm CST M-F8-hour day with scheduled dayHeadset callsClient will be providing 2-week training2-week nesting period that will include lots of testing/sorting out technical issuesStrong communication – enthusiasticFollowing HIPA regulationsResponsibilities:Serve as...
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Call Center Member Support Agent
4 weeks ago
Austin, United States Excel Fitness Full timePosition: Member Support Level 3Reports to: Call Center ManagerDepartment: Call Center OperationsPurpose: Serves as a team resource that provides accurate information regarding company products, policies, and practices to both internal and external customers.Duties and Responsibilities: Act as a subject matter and technical expert when receiving...
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Sales Representative
1 week ago
Austin, Texas, United States National Credit Center Full timeAbout National Credit Center:National Credit Center is a leading provider of innovative software solutions for the automotive industry. Our company helps dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability.Job Summary:We are seeking highly motivated and results-driven Sales Representatives to...