Call Center Representative
3 weeks ago
Job Location: Austin, TX
Job Type: Full-Time
Job Summary: The Call Center Representative will be the first point of contact for customers, providing outstanding customer service by answering inquiries, resolving issues, and offering information about products or services. This role requires effective communication, problem-solving skills, and a customer-focused approach to meet and exceed customer expectations.
Key Responsibilities:
- Assist customers with inquiries, providing accurate information about products or services.
- Resolve customer complaints by identifying the problem, researching solutions, and implementing corrective actions.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Handle escalated calls with tact and escalate to a supervisor when necessary.
- Stay up-to-date with product knowledge and industry developments to provide accurate and current information to customers.
- Adhere to all company policies and procedures, ensuring compliance with regulatory requirements.
- Meet or exceed performance targets, including call handling time, customer satisfaction, and resolution rates.
- Participate in team meetings, training sessions, and ongoing learning opportunities to improve service delivery.
- High school diploma or equivalent; some college or relevant certifications are a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to handle high-stress situations and maintain a calm demeanor.
- Proficient in using computers, including familiarity with CRM software and Microsoft Office Suite.
- Strong attention to detail and organizational skills.
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