Service Coordinator

4 weeks ago

Norcross, United States Ingersoll Rand Full time

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

 

Job Title: Service Coordinator 

Location: Norcross, GA

About Us: 

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems. 

Job Summary:  

This position is for a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer’s needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position. 

Responsibilities:  

  • Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness. 
  • Guide and develop service technicians as appropriate, assisting in technical issue resolution.
  • Ensure timely and accurate invoicing. 
  • Manage service inventory and rental fleets (repair status, location, etc.)  
  • Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process. 
  • Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible. 
  • Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management. Submit warranty claims and ship parts to the factory. Ensure SARBOX compliance. 
  • Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.  

Travel & Work Arrangements/Requirements:
  • This position is located onsite in Norcross, GA.

Basic Qualifications: 
  • A high school diploma or equivalent and 2-5 years of experience in a related field is required. Degree preferred but not required.  
  • Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad) is required.  
  • Knowledge of mechanical and electrical systems is preferred.  
  • This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 50+ lbs.  

Key Competencies:
  • Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment.   
  • Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.   
  • Exceptional customer service skills, including proper phone etiquette and skills. 

What we offer: 

At Ingersoll Rand, we think and act like owners – of our business, our communities, our planet, and our health too. The Ingersoll Rand benefits program provides you with the tools and resources to take accountability for your health so that we can continue to help make life better.  
  • Medical and Prescription drug plans  
  • Wellness and Chronic disease management programs  
  • Dental, vision, life/AD&D insurance  
  • Short- and Long-term disability  
  • Health Savings Account  
  • Flexible Spending Account  
  • Parental Leave  
  • Employee Assistance Program  
  • Discount Program   
  • Employee Stock Grant  
  • 401k plan with a company match  
  • 3 weeks of paid vacation and 11 paid holidays throughout the calendar year  
  • Voluntary benefits include legal, accident, and critical illness protection 


At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

PandoLogic. Keywords: Customer Service Representative, Location: NORCROSS, GA - 30003

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