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Technical Resource Coordinator

2 months ago

Norcross, Georgia, United States Prestige Staffing Full time

The Technical Resource Coordinator will oversee the allocation and dispatch of technical personnel to guarantee prompt and effective resolution of client issues. This position entails managing incoming service requests and ensuring that the right technical staff are deployed to meet customer demands.

Key Responsibilities:

  1. Dispatch and Coordination:
  • Receive and assess service requests based on priority.
  • Assign technical personnel (such as technicians and engineers) to client sites according to urgency, expertise, and availability.
  • Continuously monitor and modify schedules to maintain optimal service coverage and response times.
  1. Communication:
  • Engage with clients to validate service requests and provide timely updates on issue resolution.
  • Act as the primary liaison between clients and technical teams, ensuring effective communication and information flow.
  • Maintain ongoing communication with technical staff to track job progress and address any on-site challenges.
  1. Data Management:
  • Input, update, and preserve accurate records of service requests, dispatches, and job statuses within the company’s tracking system.
  • Compile and disseminate daily, weekly, and monthly reports on dispatch operations, resource usage, and service metrics.
  1. Problem Solving:
  • Recognize potential scheduling conflicts and resolve them effectively.
  • Assist in troubleshooting challenges that arise during the dispatch process to minimize service disruption.
  1. Customer Service:
  • Deliver outstanding customer service by promptly addressing client inquiries and concerns.
  • Follow up with clients after service completion to ensure satisfaction and collect feedback for ongoing improvement.

Qualifications:

  • High school diploma or equivalent; additional technical or administrative training is advantageous.
  • 2+ years of experience in dispatching, coordination, or customer service roles, ideally within a technical setting.
  • Strong organizational abilities with the capacity to multitask and prioritize effectively.
  • Excellent verbal and written communication skills.
  • Proficiency in dispatch or scheduling software, along with Microsoft Office Suite.
  • Ability to perform under pressure in a dynamic environment.
  • A proactive mindset towards problem-solving and the capability to make swift decisions.

Working Conditions:

  • This is a full-time role with standard business hours, though some flexibility may be necessary based on operational requirements.