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Client Experience Manager

2 months ago

Wilmington, United States WithersRavenel Full time

Description WithersRavenel is looking for people who are passionate about collaboration, community, and client success. Your reward for sharing your talent with us?

OWNERSHIP . As a 100% employee-owned company, every employee is an owner—which adds a powerful and unique dimension to our vibrant company culture and purposeful work. We know that great talent can live anywhere. While we consider North Carolina home, we have team members spread across the U.S. supporting, improving, and growing our WRLife culture. Whether you choose to work from one of our nine office locations, your home office, or a bit of both, we know you’ll fit right in with our

hybrid work environment . This position will be working primarily in the Greensboro area and can be based out of the Greensboro/Triad area or possibly RDU, with the understanding of lots of travel to the Triad area. Simply put,

we're all-in for the success of employees, because when they succeed, we all thrive. WithersRavenel has an exciting

Client Experience Manager

opportunity for proven Project Management professionals to lead client engagement and project delivery for municipal clients throughout the North Carolina market. The WithersRavenel Client Experience team serves as the liaison between WR’s clients and WR’s project delivery teams through collaboration and relationship building, while also serving as the technical subject matter expert when needed. As a member of the Client Experience team, you will contribute to WR’s continued success and growth by: Maintaining and growing high-value relationships with existing municipal clients Working effectively with project teams, key internal and external stakeholders, and support staff to ensure successful and client focused project delivery Creating and realizing client specific engagement plans, journey mapping, etc. Managing client specific account plans, sales and revenue projections, and feedback initiatives Developing and managing proposal efforts, business development strategies, and presentations Leading contract negotiations including scope, fee, terms and conditions, etc. Coordinating with WithersRavenel's Growth and Delivery teams to expand market share across targeted Clients and regions Leading select projects within his/her technical area(s) of expertise Monitoring project health, adherence to QA/QC procedures, etc. and mentoring junior staff Remaining actively engaged in community, professional societies, etc. Requirements Bachelor’s Degree in Engineering, Bachelor's Degree in related field and municipal experience (City/County Managment, etc.) or equivalent experience Professional Engineer, or ability to obtain registration within six months 10+ years of engineering/industry experience with demonstrated team management experience Proven experience in winning and managing municipal water, wastewater, stormwater, asset management, and planning projects in the North Carolina market Public sector business development experience at local and regional levels Existing relationships within the North Carolina municipal market Exceptional written, verbal, and interpersonal skills Experience with Federal and State level funding agencies and programs Ability to work flexible hours and attend events outside of normal working hours Alternative delivery experience. Working Conditions The assignment may require infrequent evening/weekend work and job site visits outdoors. Candidates should enjoy working in collaborative, fast-paced, and client-driven environment. Domestic travel may be required. Frequency varies based on workloads and project demands. Physical Requirements The assignment may occasionally require repetitive physical tasks (such as operating a computer), standing and/or sitting for extended periods of time, extended time travelling in a vehicle, and carrying equipment and materials up to 25 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. WithersRavenel is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, disability, age, military service, or other non-merit factors protected by federal, state, or local laws. At WithersRavenel, we strive to build and nurture a culture where diversity, inclusivity, and belonging are a normal part of doing business, not an initiative. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better results. By hiring highly talented people who align with our Core Values, we continue to enrich and broaden our ownership community, as well as the employee and client experience. This purposeful approach to diversity and inclusion leads to greater commitment, collaboration, and effectiveness in our culture, work, and lives. #LI-Hybrid

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