Current jobs related to Client Success Manager - Wilmington - Sourcepass

  • Client Success Project Manager

    3 weeks ago

    Wilmington, North Carolina, United States ATAVAS, INC Full time

    Job Title: Client Success Project ManagerAt Avatas, Inc., we are seeking a highly skilled Client Success Project Manager to join our team. As a Client Success Project Manager, you will serve as the voice of the company, understanding each client's unique needs and business challenges, and formulating and selling compelling multi-disciplinary solutions.Key...

  • Customer Success Manager

    3 weeks ago

    Wilmington, United States nCino Full time

    nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Customer Success Manager (CSM), you are ultimately responsible for ensuring the success of a small portfolio of nCino’s mortgage customers. You will be responsible for driving customer adoption and success by providing advice,...

  • Customer Success Manager

    3 weeks ago

    Wilmington, United States Ohanafy Full time

    We are seeking a dynamic and experienced Customer Success Manager to join our customer success team! This pivotal role involves overseeing all aspects of customer support operations, ensuring excellent service delivery, and fostering a positive customer-centric culture. The ideal candidate will have at least three years of relevant customer-facing experience...

  • SAP Client Delivery Manager

    4 weeks ago

    Wilmington, Delaware, United States Tech Mahindra Full time

    Job SummaryWe are seeking an experienced SAP Client Delivery Manager to lead our SAP application delivery team in Wilmington, DE. As a key member of our team, you will be responsible for managing the delivery of SAP application support and maintenance services in a leadership role.Key Responsibilities:Manage a team of associates to deliver SAP application...

  • Customer Success Professional

    2 weeks ago

    Wilmington, Delaware, United States Wolters Kluwer Full time

    Customer Success AssociateWe are seeking a highly motivated and detail-oriented Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Work closely with project managers and product teams to deliver prompt and...

  • Client Relationship Manager

    2 weeks ago

    Wilmington, Delaware, United States Aleron Full time

    Job Title: Client Relationship ManagerWe are seeking a highly skilled Client Relationship Manager to join our team at Acara Solutions. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional customer service.Key...

  • Customer Success Manager- Mortgage Solutions

    3 weeks ago

    Wilmington, United States nCino Full time

    nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Customer Success Manager (CSM), you are ultimately responsible for ensuring the success of a portfolio of nCino’s mortgage customers. You will drive customer adoption and success by providing advice, usage/adoption recommendations, risk...

  • Entry-level to Experienced Teachers

    3 days ago

    Wilmington, United States Success Academy Full time

    Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC...

  • Client Services Liaison

    2 days ago

    Wilmington, North Carolina, United States Associa Full time

    Associa is seeking a Client Services Specialist to provide exceptional customer service experience for a professional property management client. The ideal candidate will play a pivotal role in ensuring a seamless customer service experience, working closely with the client to understand their needs and preferences. Key responsibilities include:Providing...

  • Customer Success Representative

    4 days ago

    Wilmington, Delaware, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Potential with Symmetry Financial GroupAre you ready to take your career to the next level and build a successful business that generates system-driven income?As a Customer Success Representative with Symmetry Financial Group, you will have the opportunity to work with clients who are genuinely interested in our services, and to build a business...

  • Client Service Associate

    5 days ago

    Wilmington, Delaware, United States International Search Consultants Full time

    {"title": "Client Service Associate", "description": "Job SummaryInternational Search Consultants is seeking a highly skilled Client Service Associate to join their team in Wilmington, DE. The successful candidate will partner with the Centralized Investment Operations team and West Coast Wealth Advisors to provide exceptional client service and ensure...

  • Client Services Specialist

    3 months ago

    Wilmington, United States Associa Full time

    Job DescriptionAssocia is currently looking for a Client Services Specialist to join our Rhome team in Wilmington, NC. TheClient Services Specialistplays a pivotal role in ensuring an exceptional customer service experience for a professional property management company.This multifaceted position involves managing the reception area, coordinating...

  • Customer Success Manager Mortgage Solutions

    2 weeks ago

    Wilmington, North Carolina, United States nCino Full time

    About the RolenCino is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring the success of our mortgage customers.Key ResponsibilitiesDrive customer adoption and success by providing advice, usage/adoption recommendations, risk identification, and mitigation.Develop and...

  • Hotel Operations Manager

    4 weeks ago

    Wilmington, Ohio, United States Paychex PEO Client Talent Acquisition Full time

    Rooms Division ManagerWe are seeking an experienced Rooms Division Manager to join our team at Paychex PEO Client Talent Acquisition. The successful candidate will be responsible for managing the Rooms Division operations, including Front Office, Reservations, Revenue Enhancement, Night Audit, Housekeeping, and maximizing guest satisfaction while ensuring...

  • Senior Customer Success Manager- French Speaking

    4 months ago

    Wilmington, United States nCino Full time

    nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Senior Customer Success Manager (CSM) you are ultimately responsible for ensuring the success of a small portfolio of nCino’s customers in Canada. As a CSM, you will be responsible for driving customer adoption and success by providing...

  • Client Services Associate

    4 weeks ago

    Wilmington, North Carolina, United States TransPerfect Full time

    About the RoleWe are seeking a highly skilled Client Services Associate to join our team in the Research Triangle Park office. As a key member of our client-facing team, you will be responsible for providing exceptional support to our clients, managing and coordinating the completion of all language projects, and ensuring the highest quality of standards for...

  • Client Relationship Manager

    3 weeks ago

    Wilmington, Delaware, United States Corporation Service Company Full time

    Client Service RepresentativeAt Corporation Service Company, we are seeking a skilled Client Service Representative to join our team. As a Client Service Representative, you will be responsible for building and maintaining strong relationships with our clients by providing exceptional customer service and support.Key Responsibilities:Provide service support...

  • Client Services Specialist

    3 months ago

    Wilmington, United States Associa Full time

    Job Description Associa is currently looking for a Client Services Specialist to join our Rhome team in Wilmington, NC. TheClient Services Specialistplays a pivotal role in ensuring an exceptional customer service experience for a professional property management company.This multifaceted position involves managing the reception area, coordinating...

  • Client Services Associate

    1 month ago

    Wilmington, North Carolina, United States TransPerfect Full time

    About the RoleWe are seeking a highly skilled Client Services Associate to join our team in the Research Triangle Park office. As a key member of our client-facing team, you will be responsible for providing exceptional support to our clients, managing and coordinating the completion of all language projects, and ensuring the highest quality of standards for...

  • Wealth Client Associate

    4 weeks ago

    Wilmington, North Carolina, United States First Citizens Bank Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Wealth Client Specialist to join our team at First Citizens Bank. As a key member of our Wealth Management line of business, you will provide exceptional client service and support to our Fiduciary Officers and Wealth Consultants.Key ResponsibilitiesClient Service and Support: Work closely with...

Client Success Manager

2 months ago

Wilmington, United States Sourcepass Full time
Job DescriptionJob Description

We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas.

Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be.

Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry.

Join us and be part of our journey toward even greater accomplishments.

POSITION SUMMARY

As a Client Success Manager, you are our clients' advocate within Sourcepass. Clients will reach out to you for a number of different reasons; to purchase new IT equipment, to escalate a service request, to discuss a new technology initiative within their organization, or to ask for a recommendation related to technology. In cases where you don't know the answer, you're the quarterback of the request, bringing in the right resources from within Sourcepass and ensuring the client receives the answers they need. Above all, you are managing the relationship with each of your clients and are working to ensure their experience with Sourcepass is a great one. This position reports to a Strategic Advisor. The salary for this position is $70,000+ (negotiable based on experience).

This is a remote position with onsite client visits 1-2x a week primarily in Wilmington, DE.

RESPONSIBILTIES

  • Assist clients with reaching the right team members within Sourcepass as part of incident management process
  • Develop strong relationship with key client contacts
  • Execute on proactive client strategy activities, including annual technology assessments, development of IT budgets, tactical review calls, and staff surveys
  • Internal quarterback for client escalations scaling across multiple departments
  • Assist clients with management of vendor relationships, such as ISP services as part of office moves
  • Address client questions with regards to ongoing invoicing
  • Develop plans/scopes for the creation of client quotes, working in tandem with Solutions Engineering Team.
  • Handle all training of clients as part of new client onboarding and changes of client point of contact
  • Train clients on the use of core technologies, such as the Microsoft Office 365 Suite
  • Raise red flags with regards to at risk clients
  • Manage open opportunities and closing of opportunities working with client contacts
  • Work with client contacts to develop referrals for new business

DESIRED SKILLSET/EXPERIENCE

  • Bachelor's Degree or better from an accredited institution
  • 5+ years of work experience, working within a technology services business or as part of an internal IT department
  • Experience working with the Office 365 suite of products