Client Relationship Manager I

2 weeks ago

Wilmington, Delaware, United States Guardant Health Full time
Job Overview

Company Overview:
Guardant Health is a pioneering precision oncology organization dedicated to combating cancer on a global scale through innovative testing, extensive data analysis, and advanced analytics. Our oncology platform is designed to enhance commercial adoption, improve patient outcomes, and reduce healthcare expenses across all phases of cancer care. We have successfully launched several proprietary tests for both advanced and early-stage cancer patients, including Guardant360, Guardant Reveal, and the Shield test.

Position Responsibilities

Key Duties:

  • Identify and cultivate opportunities within existing client accounts.
  • Collaborate with current clients to establish processes for patient identification and sample submission.
  • Oversee customer service and account management functions.
  • Ensure timely acquisition of samples for testing.
  • Manage test orders and streamline customer service processes.
  • Work in conjunction with sales teams to achieve organizational goals.
  • Analyze market trends within assigned accounts and relay insights to leadership.
  • Meet team objectives and foster cross-departmental collaboration.
  • Represent and uphold the values and culture of Guardant Health in all interactions.
Candidate Profile

Qualifications:

  • 2-3 years of experience in customer service or sales with a proven track record of exceeding performance targets.
  • Experience in the pharmaceutical, diagnostic, medical device, or biotech sectors is advantageous.
  • Ability to engage in consultative selling and address client objections effectively.
  • Comfortable presenting to executive-level stakeholders.
  • Proficient in managing multiple projects and prioritizing tasks under tight deadlines.
  • Knowledge of oncology and related therapeutic areas is preferred.
  • Exceptional negotiation and customer service abilities.
  • Strong strategic planning skills for sales accounts.
  • Excellent communication and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
  • Demonstrated ability to build cross-functional relationships to achieve objectives.
  • Willingness to travel frequently as required.
Compensation Information

The base salary range for this position is between $80,000 and $108,000, exclusive of benefits and potential bonuses. Individual compensation may vary based on location, experience, and qualifications.

Guardant Health is an Equal Opportunity Employer. We are committed to providing reasonable accommodations for candidates with disabilities and will keep all information confidential in accordance with EEO guidelines.

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