Patient Service Representative
1 week ago
This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patients account within Intermountains policies and procedures.
Superior/Lafayette OB-GYN
1.Greets patients. Answer phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
2. Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
3. Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
4. Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
5. Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
6. Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.
7. Maintains department and/or individual work queues and reports as required.
8. Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
9. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
10. Performs other duties as assigned.
Minimum Qualifications
High School diploma or equivalent is rpreferred
Preferred
One (1) year customer service experience is preferred One (1) year experience in related/medical field is preferred Understanding of Medical Terminology is preferred
To perform this job successfully, an individual must be able to perform each essential dutys satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
2. Excellent customer service skills, in person and via telephone.
3. Ability to work in a fast-paced environment.
4. Ability to multitask.
5. Strong organizational skills and attention to detail.
6. Ability to maintain confidential information.
7. Contributes to a positive work environment that is supportive of co-workers and patients needs.
8. The employees dependability in reporting for work as scheduled and on-time.
Physical Requirements:
Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Anticipated job posting close date:
09/09/2024
Location:
Lafayette Clinic, Superior Clinic
Work City:
Superior
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.29 - $23.69
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
-
Patient Services Representative
4 days ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryWe are seeking a highly skilled Patient Services Representative to join our team at Actalent. As a Patient Services Representative, you will play a critical role in ensuring exceptional service and accurate information management for patients and healthcare providers.Key ResponsibilitiesCustomer Service: Answer calls, emails, and other requests...
-
Patient Service Representative
2 days ago
Louisville, United States Actalent Full timeJob Summary: We are seeking a dedicated and detail-oriented Patient Service Representative to join our team. This role specializes in handling patient reenrollments, ensuring a seamless and efficient process for our clients. The ideal candidate will have excellent communication skills, a strong understanding of insurance policies, and the ability to work in...
-
Patient Service Representative
1 week ago
Louisville, Kentucky, United States Norton Healthcare Full timeJob Summary:The Patient Service Representative will provide exceptional customer service to patients and their families by greeting and interviewing them to obtain necessary information and signatures for treatment. This role requires strong communication and interpersonal skills to ensure a positive experience for all patients.Key Responsibilities:Prepare...
-
Patient Service Representative
2 weeks ago
Louisville, Kentucky, United States Norton Healthcare Full timeJob Summary:The Patient Service Representative will provide exceptional customer service to patients and their families by greeting and interviewing them to obtain necessary information and signatures for treatment. This role requires strong communication and interpersonal skills to ensure a positive experience for all patients.Key Responsibilities:Prepare...
-
Patient Service Representative
4 days ago
Louisville, Kentucky, United States Kentucky Orthopedic Rehab Team Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Kentucky Orthopedic Rehab Team. As a Patient Service Representative, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing patient records, and ensuring a smooth and...
-
Patient Service Representative
5 days ago
Louisville, United States Actalent Full timeNow Hiring: Patient Services RepresentativeAbout the Opening: Our client within the healthcare industry is looking to hire several Patient Services Representatives to help patients and customers through the re-enrollment process for the year. This position is 100% ONSITE in Louisville, KY. This position begins as a 6 month contract but there may be potential...
-
Patient Service Representative
4 days ago
Louisville, Kentucky, United States Kentucky Orthopedic Rehab Team Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Kentucky Orthopedic Rehab Team. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our medical team.Key ResponsibilitiesGreet patients and families, register new...
-
Patient Service Representative
4 days ago
Louisville, United States Actalent Full timeJob Summary: We are seeking a dedicated and detail-oriented Patient Service Representative to join our team. This role specializes in handling patient reenrollments, ensuring a seamless and efficient process for our clients. The ideal candidate will have excellent communication skills, a strong understanding of insurance policies, and the ability to work in...
-
Patient Service Representative II
6 days ago
Louisville, Tennessee, United States Covenant Health (Tennessee) Full timeJob SummaryCovenant Health (Tennessee) is seeking a highly organized and detail-oriented Patient Service Representative II to join our team. As a key member of our clinical staff, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.Key ResponsibilitiesAdministrative Support:...
-
Patient Service Representative
4 days ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers, ensuring timely and accurate communication and resolution of their inquiries.Key ResponsibilitiesCustomer Service:...
-
Patient Service Representative
4 days ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryActalent is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers, ensuring timely and accurate communication of patient information.Key ResponsibilitiesCustomer Service: Respond to...
-
Patient Service Representative
2 days ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers while meeting or exceeding service level goals.Key ResponsibilitiesCustomer Service: Answer calls, emails, and...
-
Patient Service Representative
3 days ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers through various communication channels.Key ResponsibilitiesCustomer Service: Respond to patient inquiries and...
-
Patient Advocate
3 weeks ago
Louisville, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be based in a hospital in Louisville, KY. The Full Time schedule for this role will be 8am-4:30pm, Monday-Friday.Job Summary:The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical...
-
Patient Advocate
3 weeks ago
Louisville, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be based in a hospital in Louisville, KY. The Full Time schedule for this role will be 8am-4:30pm, Monday-Friday. Job Summary: The purpose of this position is to connect uninsured hospital patients to programs that will cover their...
-
Patient Service Representative, Full Time
2 months ago
Louisville, United States US Derm Support Roles Full timeOverviewCome join our team! We have an immediate need for a Patient Service Representative in our Louisville, KY clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!Full Time: 4-5 days/wk: 7/7:30/8am start time and end time could be 4/4:30/5pmSummaryThe...
-
Patient Service Representative
5 days ago
Louisville, Kentucky, United States Actalent Full timeJob DescriptionAbout the OpportunityActalent, a global leader in engineering and sciences services and talent solutions, is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in ensuring exceptional service and accurate information management for patients and healthcare...
-
Patient Service Representative
2 days ago
Louisville, Kentucky, United States Intermountain Healthcare Full timeJob SummaryIntermountain Healthcare is seeking a highly organized and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for ensuring seamless patient interactions, resolving billing and insurance issues, and maintaining accurate patient records.Key ResponsibilitiesPatient Scheduling...
-
Patient Service Representative, Full Time
2 months ago
Louisville, United States Forefront Dermatology Full timeOverview: Come join our team! We have an immediate need for a Patient Service Representative in our Louisville, KY clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: 4-5 days/wk: 7/7:30/8am start time and end time could be 4/4:30/5pm Summary The...
-
Patient Service Representative, Full Time
2 months ago
Louisville, United States US Derm Support Roles Full timeOverview Come join our team! We have an immediate need for a Patient Service Representative in our Louisville, KY clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: 4-5 days/wk: 7/7:30/8am start time and end time could be 4/4:30/5pmSummary The...