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Patient Service Representative
2 months ago
About the Opportunity
Actalent, a global leader in engineering and sciences services and talent solutions, is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in ensuring exceptional service and accurate information management for patients and healthcare providers.
Key Responsibilities
- Customer Service: Answer calls, emails, and other requests from patients and healthcare providers, meeting or exceeding service level goals.
- High-Volume Call Handling: Handle high-volume calls that are auto-connected, providing accurate and timely information to patients and healthcare providers.
- Information Management: Accurately capture and update information in our systems, ensuring seamless communication and coordination between patients and healthcare providers.
- Medication Management: Provide availability, tracking, and shipping information for patients' medications as needed.
- Treatment Scheduling: Schedule treatments to be sent to patients or their healthcare providers.
Requirements
- Education: High school diploma or GED required.
- Experience: Experience with medical and/or pharmaceutical terminology preferred. Experience handling high-volume calls required.
Work Environment
- Location: 100% onsite in a dynamic and fast-paced environment.
- Hours: Three-week initial in-person training period required from 8:30am to 5pm M-F. After training, this position will work M-F from 10:30am to 7pm.
- Job Type: Desk job, primarily communicating with patients and providers over the phone.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
