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Patient Service Representative II
2 months ago
Covenant Health (Tennessee) is seeking a highly organized and detail-oriented Patient Service Representative II to join our team. As a key member of our clinical staff, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.
Key Responsibilities- Administrative Support: Provide administrative coverage for patient service functions, including check-out operations, encounter form data collection, and balance reconciliation.
- Patient Communication: Answer multi-line phone, respond to patient inquiries, and provide clear communication regarding insurance, co-pays, and medical records.
- Scheduling and Coordination: Schedule appointments for return visits, manage end-of-day procedures, and balance patient accounts.
- Data Management: Compile data for billing personnel, maintain accurate records, and ensure compliance with insurance procedures.
- Team Collaboration: Collaborate with patients, physicians, and other care team members to provide seamless patient care.
- Education: High school diploma or equivalent required; prior experience in a medical office setting preferred.
- Experience: One year of experience in a medical office setting with working knowledge of clinic appointment scheduling, collection, and ICD-9/10 and CPT-4 coding required.
- Licensure: None required.
