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Patient Services Representative
2 months ago
We are seeking a highly skilled Patient Services Representative to join our team at Actalent. As a Patient Services Representative, you will play a critical role in ensuring exceptional service and accurate information management for patients and healthcare providers.
Key Responsibilities- Customer Service: Answer calls, emails, and other requests from patients and healthcare providers, meeting or exceeding service level goals.
- High-Volume Call Handling: Handle high-volume calls that are auto-connected, providing accurate and timely information to patients and healthcare providers.
- Information Management: Accurately capture and update information in our systems, ensuring seamless communication between patients and healthcare providers.
- Availability and Tracking: Provide availability, tracking, and shipping information for patients' medications as needed.
- Treatment Scheduling: Schedule treatments to be sent to patients or their healthcare providers.
- Education: High school diploma or GED required.
- Experience: Experience with medical and/or pharmaceutical terminology preferred. Experience handling high-volume calls required.
- Location: 100% onsite in a dynamic and fast-paced environment.
- Hours: Three week training period from 8:30am to 5pm M-F. After training, various shift options available.
- Job Type: Desk job, primarily communicating with patients and providers over the phone.
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market.
Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. We maintain an inclusive environment through persistent self-reflection, building a culture of care, engagement, and recognition with clear outcomes, and ensuring growth opportunities for our people.
