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District Performance Coordinator

2 months ago

Asheville, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
The District Performance Coordinator (DPC) plays a critical role in cultivating a culture of excellence in pharmacies across their market. The DPC is a critical support partner to the Pharmacy District Leader (DL, RX) and District Support Pharmacist Leader (DSPL), that brings forward insights to help improve Pharmacy district-level performance. As the key support to the DL, Rx, the DPC partners with the DSPL, Pharmacy Managers (PMs) and teams across the market to ensure that pharmacies are effectively staffed and scheduled, prepared for scheduled activities (vaccine clinics, inventories, remodels, pilots, rollouts, etc.), compliant with regulatory guidelines, and embracing change and new ways of working. The DPC will have a variety of responsibilities, including but not limited to:
- Managing Pharmacist scheduling and payroll for the district, including partnering with the DSPL regularly to ensure that District Support Pharmacists (DSPs) are scheduled appropriately to support pharmacy operations
- Managing Vaccine Clinic Scheduling for flu season including inputting clinics into the schedule ideally 3 weeks out, checking the scheduling tool daily as many clinics drop in with a week or less from the date they would like to host, revising pharmacist schedule to cover clinics and contacting each pharmacist who was moved with the goal of reducing and preventing client escalations. If a pharmacist secures additional clinics on their own, the DPC will assist in finding coverage for the schedule if PM or Staff Pharmacists cannot cover it themselves.
- Handling administrative activities (e.g., expenses, payroll, supply ordering, etc.)
- Pulling, formatting, and analyzing reporting to highlight district and individual pharmacy opportunities for DL, RX, DSPL and PMs
- Following up on outstanding issues (exception reporting, CRS audits, IT/service ticket escalations, etc.)
- Managing calendar and email requests for the DL, Rx while they are engaged in store visits
- Serving as "change champion" for the district, liaising with CSC partners to track and monitor progress on implementation of pilots and new program rollouts, while providing critical feedback to CSC project teams
Primary Job Duties & Responsibilities Include:
- Set and maintain Pharmacist schedule for stores in the district, including holes list and shift coverage, DSP Pharmacist calendar, Pharmacist vacation approvals and coverage coordination, and sick call coverage. During flu season, input clinics into VCS, check the scheduling tool daily and move Pharmacists to cover clinics as needed. Track and submit Pharmacist payroll based on Pharmacist schedule and payroll processing schedule
- Support DL, RX administrative needs, as needed, including expense submission, store supply ordering, HR ticket submissions (if proxy/delegation granted in myHR), TempAlert excursions, HR Audit, Pharmacy Manager vacation approvals, Pharmacist base change submissions, mileage submissions, IT and service channel ticket submissions/escalations, etc.
- Manage DL, RX calendar and inbox to ensure timely follow-up on all urgent matters, using judgment to independently address issues when possible, and escalate when needed. Review communications from CSC (Weekly myWork Communication) and Region Director to brief DL, RX on key priorities and upcoming milestones. Set up video conference support and other supports, as needed, for various district conference calls and meetings.
- Pull, manipulate, and analyze store- and district-level pharmacy reporting to help identify opportunities across the market. Complete district/region trackers, as required, and follow up with store teams on exception reporting, including training, mCC escalation management, etc.
- Support staffing for the district, as needed, including opening and maintaining STARSource requisitions, screening candidates for exempt (RPh) and hourly (Rx Technicians) roles and attending career fairs/hiring events, as needed. Follow up on candidate progress and status with the Hiring Support Center.
- Travel the market, as needed, with the DL, RX or independently to support pharmacy operations and planned/unplanned events (e.g., remodels, inventories, program rollouts, etc.). Access RxConnect to support planned inventories and program rollouts, as needed. Serve as a champion for change, promoting new programs and services, and helping colleagues understand the importance of agility in driving positive outcomes.

Required Qualifications

Preferred Qualifications
- Pharmacy Technician experience strongly preferred
- Familiarity and experience with mySchedule and Workbrain or other scheduling/time and attendance/payroll systems strongly preferred

Education
- High School diploma or GED required; Associates degree preferred

Pay Range

The typical pay range for this role is:

$0.00 - $0.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 08/24/2024