We have other current jobs related to this field that you can find below

  • Customer Support Coordinator

    4 days ago

    Norfolk, Virginia, United States MediaCross Full time

    Customer Support Coordinator Job OverviewEvening and Weekend Availability RequiredOnsite PositionAs a Customer Support Coordinator, your role is pivotal in delivering exceptional service within a dynamic environment. You will serve as a representative for our organization, ensuring high-quality assistance while collaborating closely with the Knowledge Center...

  • Customer Support Coordinator

    2 days ago

    Norfolk, United States Pavion Corp Full time

    Description Pavion and our family of companies are seeking a talented and motivated Customer Support Coordinator to join our security business unit. Primary Responsibilities: Serve as a liaison between customers and Security Source Collaborate with customers to ensure timely fulfillment of all corporate requests Provide daily reporting on all corporate...

  • Customer Support Coordinator

    1 day ago

    Norfolk, United States Pavion Corp Full time

    Description Pavion and our family of companies are seeking a talented and motivated Customer Support Coordinator to join our security business unit. Primary Responsibilities: Serve as a liaison between customers and Security Source Collaborate with customers to ensure timely fulfillment of all corporate requests Provide daily reporting on all corporate...

  • Retail Customer Support Coordinator

    3 days ago

    Norfolk, Virginia, United States Harris Teeter Supermarkets, Inc. Full time

    Position Overview:As a Customer Service Operations Supervisor, you will play a crucial role in overseeing the daily activities of our Customer Service Department. Your leadership will ensure that our team of associates, including cashiers, baggers, and customer service clerks, operates efficiently and effectively.Key Responsibilities:Lead and manage a team...

  • Technology Support Coordinator

    4 days ago

    Norfolk, Nebraska, United States Northeast Community College Full time

    Position OverviewThe Technology Support Coordinator serves as the primary liaison for all technology-related inquiries and service requests. This role is pivotal in delivering assistance to both staff and students at Northeast Community College.Key ResponsibilitiesThe Technology Support Coordinator is tasked with:Documenting incidents and service requests...

  • IT Customer Service Support Specialist

    2 months ago

    Norfolk, United States DT Professional Services Full time

    Job Summary: DT Professional Services is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A DoD issued Secret Clearance is required. As with any position, additional expectations exist. Some of...

  • Community Support Coordinator

    4 days ago

    Norfolk, Virginia, United States ACI Federal Defunct Full time

    Position OverviewThe Community Support Coordinator is responsible for engaging with homeless individuals facing serious mental health challenges. This role focuses on facilitating access to essential psychiatric care, housing solutions, medical assistance, and various social services.Equal Opportunity EmployerACI Federal is committed to creating a diverse...

  • Exercise Coordination Support Analyst

    4 days ago

    Norfolk, United States Prevailance Full time $60,000 - $80,000

    Job DescriptionJob DescriptionDescription:Prevailance is seeking an experienced, mission-focused professional to be a Exercise Coordination Support Analyst. Tasking will include, but not limited to:1. Support the development and coordination of Warfare Development in Exercises- Development and maintaining of 3-year WDiE rolling POW- Coordination of the...

  • Customer Support Representative

    1 month ago

    Norfolk, United States Global TechPro, LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Assist Navy customers via phone and email, recording interactions in the Remedy database (200-250 calls/month).Log in/out...

  • Verizon Customer Support Representative

    4 weeks ago

    Norfolk, United States PROSOL Inc. Full time

    Job DescriptionJob DescriptionWe are a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Verizon Customer Support Representative to...

  • Verizon Customer Support Representative

    2 weeks ago

    Norfolk, United States PROSOL Inc. Full time $42,500 - $52,500

    Job DescriptionJob DescriptionWe are a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Verizon Customer Support Representative to...

  • Verizon Customer Support Representative

    2 weeks ago

    Norfolk, United States PROSOL Inc. Full time $42,500 - $52,500

    Job DescriptionJob DescriptionWe are a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Verizon Customer Support Representative to...

  • Verizon Customer Support Representative

    1 day ago

    Norfolk, United States PROSOL Inc. Full time $42,500 - $52,500

    Job DescriptionJob DescriptionWe are a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Verizon Customer Support Representative to...

  • Customer Support Specialist

    4 days ago

    Norfolk, Virginia, United States Insight Global Full time

    Job DescriptionEssential Qualifications:At least one year of experience in customer supportHigh School Diploma or equivalentExcellent written and verbal communication abilitiesProactive and quick to respondRole OverviewA leading enterprise in the insurance sector is seeking dedicated Teleservice Specialists to enhance their Policy Owner Services team. The...

  • Customer Service/ Administrative Support

    3 months ago

    Norfolk, United States Zeiders Enterprises Full time

    ** Customer Service/ Administrative Support** **Job Category****:** Customer Service/Administrative Support **Requisition Number****:** CUSTO02436 Showing 1 location **Job Details** **Description** **Position Description** **Job Title:** Customer Service/Administrative Support **Summary** Customer Service/Administrative Support personnel are normally the...

  • Sales Support Coordinator

    3 days ago

    Norfolk, Virginia, United States YELLOW DOG SOFTWARE LLC Full time

    Become a Part of Yellow Dog Software's Sales and Marketing DivisionAbout Yellow Dog Software:Located in Norfolk, Virginia, Yellow Dog Software is dedicated to creating and maintaining inventory management solutions tailored for a variety of sectors. Our clientele features well-known names across sports, entertainment, hospitality, and retail.We are in search...

  • Senior Customer Support Specialist

    4 days ago

    Norfolk, Virginia, United States ASP Web Solutions Full time

    Position OverviewSecurity Clearance Requirement: A DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION.The Senior Customer Support Specialist plays a crucial role within the Contact Center, tasked with receiving, investigating, and resolving customer inquiries that come through various communication channels such as phone, e-fax, email, and chat. This...

  • Retail Customer Support Associate

    4 days ago

    Norfolk, Virginia, United States The Sherwin-Williams Company Full time

    Position Overview:This role is vital for the effectiveness of our retail operations. Customer Support Associates collaborate closely with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. They are also responsible for swiftly resolving any client issues to...

  • Senior Customer Support Specialist

    3 days ago

    Norfolk, Virginia, United States ASP Web Solutions Full time

    Position OverviewNote: A DOD SECURITY CLEARANCE IS REQUIRED FOR THIS ROLEThe Senior Customer Support Specialist plays a crucial role within the Contact Center, tasked with addressing, investigating, and resolving client inquiries that come through various communication channels including phone, e-fax, email, and chat.This position requires the ability to...

  • Senior Customer Support Specialist

    4 days ago

    Norfolk, Virginia, United States ASP Web Solutions Full time

    Position OverviewNote: A DOD SECURITY CLEARANCE IS REQUIRED FOR THIS ROLEThe Senior Customer Support Specialist plays a crucial role within the Contact Center, addressing, investigating, and resolving customer inquiries that come through various communication channels such as phone, e-fax, email, and chat. This position requires responding to customers in...

Customer Support Coordinator

3 months ago

Norfolk, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer
  • Competitive pay
  • Paid vacation, holidays, and sick time
  • Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • Company vehicle, tools, and equipment provided to complete all jobs
  • Scheduling and management support
  • JCI Employee discount programs (The Loop by Perk Spot)
What you will do

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system's needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it
  • Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics.
  • Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.
  • Communicates the action plan and services to be provided directly to the customer.
  • Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
  • Upon completion, reconciles all service requests daily.
  • Coordinates labor scheduling to align technicians to the appropriate customer and service needs. Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
  • Assists with the creation of L&M quotations.
  • Develops and maintains viable long-term relationships with customers and subcontractors.
  • Prepares yearly, monthly, and weekly inventory counts and uploads into company platforms.
  • Create new employee trunk locations, tool, and product inventories.
  • Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during the monthly business reviews.
  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
  • Create new customer accounts, reconcile updates, and manage changes with account information.
  • Facilitates administration of warranty claims.
  • Track and update monthly, quarterly, and annual inventory cycle counts.
  • Periodically performs duties of the Customer Resource Coordinator as overflow demands.
  • Create RMA's, prepare shipments for return, track receipt, and follow up on any delays.
  • Other duties and administrative activities as assigned.
Additional Qualifications/Responsibilities

What we look for

Required
  • High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.
Preferred
  • Associate's degree preferred.
  • Experience and/or basic project accounting or costing principles is desired.