Customer Service/ Administrative Support

3 months ago

Norfolk, United States Zeiders Enterprises Full time

** Customer Service/ Administrative Support**

**Job Category****:** Customer Service/Administrative Support **Requisition Number****:** CUSTO02436 Showing 1 location **Job Details**

**Description**

**Position Description**

**Job Title:** Customer Service/Administrative Support

**Summary**

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

**Essential Duties and Responsibilities**

* Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff

* Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

* Enroll and schedule customers in briefs, workshops, and classes and individual appointments, when not provided through centralized scheduling.

* Provide administrative and clerical services

* Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, taking messages for staff

* Ensure that information and referral services provided are entered and counted in FFSMIS

* Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and/or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

* Knowledge of basic customer service skills

* Ability to handle multiple tasks and determine priority of tasks

* Strong verbal and written skills

* Possess a general knowledge base of community and military resources

* Ability to follow directions carefully and understand complex protocols

* Ability to create meeting minutes, prepare correspondence, and conduct accurate data entry into required data systems

* Knowledge of military lifestyle and military ranks and organizations

**Supervisory Responsibilities**

* This job has no supervisory responsibilities.

**Required Education and/or Experience Qualifications**

* High school diploma or GED

* Experience working with computers and office automation software

**Preferred Qualifications**

* **Professionalism** - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

* **Adaptability** - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

* **Customer Service** - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

**Other Skills and Abilities**

* This position requires access to U.S. Government facilities and systems.

* U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

**Competencies**

To perform the job successfully, an individual should demonstrate the following competencies:

* **Ability to work both independently and as part of a team.**

* **Interpersonal Skills** - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

* **Oral Communication** - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

* **Written Communication** - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

* **Quality Management** - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

* **Judgment** - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

**Physical Demands:** Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

**Work Environment:** The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

***Zeiders Enterprises, Inc. is an Equal Opportunity Employer***

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Administrative Support Services Specialist

    1 week ago

    Norfolk, United States Ironclad Defense Works Full time

    Administrative Support Services Specialist Location: Allied Command Transformation (ACT), Norfolk, VA Department: Administrative Services Role Overview: The Administrative Support Services Specialist is responsible for providing essential administrative and operational support to various departments within NATO’s Allied Command Transformation (ACT). This...

  • Administrative Support Services Specialist

    2 weeks ago

    Norfolk, United States Ironclad Defense Works Full time

    Job DescriptionJob DescriptionAdministrative Support Services SpecialistLocation: Allied Command Transformation (ACT), Norfolk, VADepartment: Administrative ServicesRole Overview:The Administrative Support Services Specialist is responsible for providing essential administrative and operational support to various departments within NATO’s Allied Command...

  • IT Customer Service Support Specialist

    1 month ago

    Norfolk, United States DT Professional Services Full time

    Job Summary: DT Professional Services is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A DoD issued Secret Clearance is required. As with any position, additional expectations exist. Some of...

  • Customer Service Representative

    3 months ago

    Norfolk, United States Sanitary Linen Service, Inc. Full time

    JOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...

  • Customer Service Representative

    3 months ago

    Norfolk, United States Sanitary Linen Service, Inc. Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable...

  • Customer Service Representative

    3 months ago

    Norfolk, United States Sanitary Linen Service, Inc. Full time

    JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...

  • Customer Service Representative IV

    6 days ago

    Norfolk, United States Sentara Health Full time

    City/State Norfolk, VA Overview Work Shift First (Days) (United States of America) Sentara Health is currently recruiting for a Full-Time Customer Service Rep IV in Norfolk, VA and surrounding areas . This position is hybrid remote. Responsible for all areas of customer service as it pertains to the acquisition and/or retention of members. Performs routine &...

  • Help Desk Support and System Administrator

    4 weeks ago

    Norfolk, United States Jobs Full time

    Job Description Help Desk Support and System Administrator Working Location: Norfolk, VA, USA Language: High proficiency level in English language EXPERIENCE AND EDUCATION: Essential Qualifications/Experience: • A minimum of 3 years' experience (within last 6 years) working as an administrator of online Learning Management System and MS SharePoint • A...

  • Customer Service Representative

    2 weeks ago

    Norfolk, United States The Specialty Companies Full time

    Do you want to be a part of an awesome, collaborative team that truly cares about serving others? We are looking for an exceptional Customer Service Representative who loves helping people, has a strong work ethic, is a quick learner, and is highly organized! This person provides great service to our customers by answering inquiries about our products and...

  • Customer Service Representative

    3 weeks ago

    Norfolk, United States The Specialty Companies Full time

    Job DescriptionJob DescriptionDo you want to be a part of an awesome, collaborative team that truly cares about serving others? We are looking for an exceptional Customer Service Representative who loves helping people, has a strong work ethic, is a quick learner, and is highly organized! This person provides great service to our customers by answering...

  • Help Desk Support and System Administrator

    4 weeks ago

    Norfolk, United States United Global Technologies Full time

    UGT is looking for a Help Desk Support and System Administrator for our client based in Norfolk, VA. Must have an active Secret Clearance. This is an on-site role for our client.  Daily Tasks: Review all new requests for accounts on the designated systems, approving those that meet the organization's requirements and responding to those that need further...

  • Help Desk Support and System Administrator

    4 weeks ago

    Norfolk, United States United Global Technologies Full time

    Job DescriptionJob DescriptionUGT is looking for a Help Desk Support and System Administrator for our client based in Norfolk, VA. Must have an active Secret Clearance. This is an on-site role for our client. Daily Tasks:Review all new requests for accounts on the designated systems, approving those that meet the organization's requirements and...

  • Customer Service

    4 months ago

    Norfolk, United States The Specialty Companies Full time

    Job DescriptionJob DescriptionWe are looking for a Customer Service Specialist / Graphic Designer who loves working with people, have a great work ethic and is very organized.  This person will manage the front desk and prepare printing jobs.This person will  provide telephone and in-person assistance to our valued clients. They provide exceptional service...

  • Customer Service

    1 month ago

    Norfolk, United States The Specialty Companies Full time

    We are looking for a Customer Service Specialist / Graphic Designer who loves working with people, have a great work ethic and is very organized. This person will manage the front desk and prepare printing jobs. This person will provide telephone and in-person assistance to our valued clients. They provide exceptional service to our customers by answering...

  • Help Desk Support and System Administrator

    3 weeks ago

    Norfolk, United States Ironclad Defense Works Full time

    Job DescriptionJob DescriptionJob Opportunity: Help Desk Support and System Administrator Location: Norfolk, VA, USA Type: Firm Fixed Price Level of Effort Contract Duration: Base Period: September 1, 2024 - December 31, 2024 Option Periods: Annually from January 1, 2025 - December 31, 2028 About the Role: The Headquarters Supreme Allied Commander...

  • Customer Service/Associate Client Support Consultant

    3 weeks ago

    Norfolk, United States Automatic Data Processing Full time

    ADP is hiring Associate Client Support Consultants to provide client support for ADP's time keeping product. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with Client Support, Customer Service, Consultant, Associate, Support, Desktop Support, Retail

  • Customer Service Representative

    6 days ago

    Norfolk, United States UniFirst Full time

    UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on-the-job training. What You'll Be Doing Assist...

  • Customer Service Representative

    3 months ago

    Norfolk, United States Performance Collision Centers Full time

    **Customer Service Representative** November 20, 2020 by **Job Title: Customer Service Representative Location: Norfolk, VA** Performance Collision Centers 2020-11-20 Performance Collision Centers is one of the fastest-growing collision repair company on the east coast. We want to exceed our customers expectations with a simple, worry-free, top-notch...

  • Remote Customer Service Specialist

    3 weeks ago

    Norfolk, United States Recruit Monitor Full time

    About the job Remote Customer Service Specialist - Online Support Responsibilities And Obligations Acts as first point of call to consumer inquiries, supplying in-depth info on offered solutions that align with criteria, aiding the consumer in creating informed choices. Analyses customer asks for and also brings in referrals based on certain traveling...

  • Customer Support Representative

    1 month ago

    Norfolk, United States Global TechPro, LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Assist Navy customers via phone and email, recording interactions in the Remedy database (200-250 calls/month).Log in/out...