Current jobs related to Senior Customer Support Specialist - Norfolk, Virginia - ASP Web Solutions

  • Senior Training Specialist

    2 days ago

    Norfolk, Virginia, United States General Dynamics Full time

    Job Title: Training Specialist SeniorJob Summary:We are seeking a highly skilled Training Specialist Senior to join our team at General Dynamics. As a Training Specialist Senior, you will be responsible for developing, organizing, and conducting training and educational programs for customer personnel enrolled in the Undersea Warfare Command Course.Key...

  • Senior ASW Training Specialist

    3 weeks ago

    Norfolk, Virginia, United States General Dynamics Information Technology Full time

    Transform Technology into OpportunityAs a Training Specialist Senior with General Dynamics Information Technology, you will play a critical role in delivering complex technical and tactical training to sailors enrolled in courses taught at Surface Combat Systems Training Command-Hampton Roads (SCSTC-HR) in Norfolk, Virginia.Key Responsibilities:Develop,...

  • Senior ASW Warfare Specialist

    1 week ago

    Norfolk, Virginia, United States General Dynamics Information Technology Full time

    Transform Technology into OpportunityAs a Training Specialist Senior with General Dynamics Information Technology, you will play a critical role in delivering complex technical and tactical training to sailors enrolled in courses taught at Surface Combat Systems Training Command-Hampton Roads (SCSTC-HR) in Norfolk, Virginia.Key Responsibilities:Develop,...

  • Senior ASW Specialist Trainer

    1 month ago

    Norfolk, Virginia, United States General Dynamics Information Technology Full time

    Transform Technology into OpportunityAs a Training Specialist Senior with General Dynamics Information Technology (GDIT), you will play a critical role in enhancing the systems that matter most. Our team is dedicated to delivering complex technical and tactical training to sailors enrolled in courses taught at Surface Combat Systems Training Command-Hampton...

  • Senior Billing Specialist

    2 days ago

    Norfolk, Virginia, United States Booz Allen Hamilton Full time

    Job Summary:We are seeking a highly skilled Senior Billing Specialist to join our team at Booz Allen Hamilton. As a Senior Billing Specialist, you will be responsible for ensuring the accuracy and timeliness of our client invoices.Key Responsibilities:Prepare and process client invoices in a timely and accurate manner.Reconcile unbilled balances and monitor...

  • Senior Billing Specialist

    2 days ago

    Norfolk, Virginia, United States Booz Allen Hamilton Full time

    Job Summary:We are seeking a highly skilled Senior Billing Specialist to join our team at Booz Allen Hamilton. As a Senior Billing Specialist, you will be responsible for ensuring the effective and efficient processing of invoices, reconciliations, and collections. You will work closely with internal and external stakeholders to understand their needs and...

  • Administrative Support Specialist

    1 month ago

    Norfolk, Virginia, United States Five Star Senior Living Full time

    About the RoleWe are seeking an experienced Administrative Assistant to join our team at Five Star Senior Living. As a key member of our staff, you will work closely with the Executive Director to manage day-to-day operations and serve as a liaison between our facility and the outside community.Key ResponsibilitiesCommunicationRespond to incoming calls with...

  • IT Support Specialist

    4 weeks ago

    Norfolk, Virginia, United States Spectrum Comm Inc Full time

    Job Title: IT Support SpecialistSpectrum Comm Inc is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our customers.Key Responsibilities:Providing technical support and assistance to customers via phone, email, and in-personResolving...

  • IT Support Specialist

    2 weeks ago

    Norfolk, Virginia, United States Spectrum Comm Inc Full time

    Job Title: IT Support SpecialistSpectrum Comm Inc is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our customers.Key Responsibilities:Providing technical support and assistance to customers via phone, email, and in-personResolving...

  • Nursing Assistant

    1 week ago

    Norfolk, Virginia, United States Senior Lifestyle Full time

    Job SummaryAs a Certified Nursing Assistant at Senior Lifestyle, you will provide high-quality care to our residents. Your responsibilities will include taking and recording vital signs, measuring and recording height and weight, and calculating and recording fluid intake and output. You will also recognize abnormal changes in body functioning and report...

  • IT Support Specialist

    2 weeks ago

    Norfolk, Virginia, United States Mode5 Full time

    Job Title:IT Support Specialist IJob Summary:Mode5 is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving a wide variety of challenging issues, and maintaining customer satisfaction.Key Responsibilities:Troubleshoot...

  • Senior Technical Specialist

    1 week ago

    Norfolk, Virginia, United States Naval Systems Full time

    Job Summary:We are seeking a highly skilled Senior Technical Specialist to join our team at Naval Systems. As a Senior Technical Specialist, you will be responsible for providing technical assistance and support to our engineering team.Key Responsibilities:Provide technical assistance and support to the engineering teamAnalyze and troubleshoot technical...

  • Senior Technical Specialist

    2 days ago

    Norfolk, Virginia, United States Linxx Global Solutions Full time

    Job Summary:Linxx Global Solutions, LLC is seeking an experienced Senior Technical Specialist to join our dynamic team. The ideal candidate will possess an in-depth understanding of network infrastructure and security, exhibit proficiency in server operating systems, and demonstrate excellent customer service and communication skills.Key...

  • Senior Pricing Specialist

    6 days ago

    Norfolk, Virginia, United States Booz Allen Hamilton Full time

    Key Responsibilities:As a Senior Pricing Specialist at Booz Allen Hamilton, you will be responsible for reviewing proposal team inputs to ensure compliance with government regulations, including TINA and certified cost or pricing data. This involves ensuring compliance with internal company policies, the Cost Estimating System Manual (CESM), FAR, CAS, and...

  • IT Support Specialist

    4 weeks ago

    Norfolk, Virginia, United States Spectrum Comm Full time

    Job Title: IT Support SpecialistSpectrum Comm is seeking a highly qualified IT Support Specialist to support our proposal for a new program located in Norfolk, VA.Key Responsibilities:Provide technical support for various operating systems and software applications in both NIPRNET and SIPRNET network systems.Conduct basic IT troubleshooting and apply...

  • IT Support Specialist

    3 weeks ago

    Norfolk, Virginia, United States Mode5 Full time

    Job Title: IT Support SpecialistMode5 is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting and resolving complex issues, and working collaboratively with our team to deliver exceptional results.Key...

  • IT Support Specialist

    4 weeks ago

    Norfolk, Virginia, United States Spectrum Comm Full time

    Job Title: IT Support SpecialistSpectrum Comm is seeking a highly qualified IT Support Specialist to support our proposal for a new program located in Norfolk, VA.Key Roles and ResponsibilitiesAs an IT Support Specialist, you should have experience or the ability to acquire skills related to military messaging format lines, drafting, releasing, and...

  • IT Support Specialist

    6 days ago

    Norfolk, Virginia, United States Spectrum Comm Inc Full time

    Spectrum Comm Inc is seeking a highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA.Key Roles and ResponsibilitiesAs an IT Technical Support Specialist, you should have experience or the ability to acquire skills related to:Military messaging format linesDrafting, releasing, and responding to...

  • IT Support Specialist

    7 days ago

    Norfolk, Virginia, United States VSolvit Full time

    Job Title: IT Support SpecialistVSolvit is seeking an IT Support Specialist to provide technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). The ideal candidate will have a minimum of 3 years' experience with customer service support and experience with configuring and maintaining Windows 10/11...

  • IT Support Specialist

    1 month ago

    Norfolk, Virginia, United States Mode5 Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Mode5. As an IT Support Specialist, you will play a critical role in providing technical support to our clients, troubleshooting complex issues, and ensuring seamless IT operations.Key ResponsibilitiesTroubleshoot and resolve user support issues while maintaining exceptional...

Senior Customer Support Specialist

2 months ago

Norfolk, Virginia, United States ASP Web Solutions Full time
Position Overview

Note: A DOD SECURITY CLEARANCE IS REQUIRED FOR THIS ROLE

The Senior Customer Support Specialist plays a crucial role within the Contact Center, addressing, investigating, and resolving customer inquiries that come through various communication channels such as phone, e-fax, email, and chat. This position requires responding to customers in their preferred communication method while ensuring a courteous and timely interaction.

Key Responsibilities:

  • Utilize various software applications effectively, including internal and external websites, telephone systems, and CRM applications.
  • Document relevant information accurately in systems and web forms during customer interactions.
  • Ensure all transactions are conducted with precision, courtesy, and efficiency.

Qualifications:

Education:

  • Minimum of a High School Diploma
  • Preferred: Associate's Degree

Experience:

Minimum of four (4) years of relevant experience in customer service, with a preference for contact center experience. Candidates with an Associate's Degree may qualify with three (3) years of experience, while those with a Bachelor's Degree may qualify with two (2) years of experience.

Skills & Abilities:

  • Ability to maintain a Secret Clearance.
  • Strong rapport-building skills with customers to identify their concerns effectively.
  • Familiarity with current CRM systems.
  • Understanding of printer functions and basic troubleshooting for printing and scanning issues.
  • Excellent oral and written communication skills to articulate complex actions regarding customer service requests.
  • Willingness to work collaboratively under supervision.
  • Experience in documentation using standard business practices.
  • Proficiency in Microsoft Office applications.

It is essential that the skill sets of personnel remain current due to the evolving nature of the Customer Relationship Management industry. The contractor is responsible for ensuring that staff are trained in current and future technologies utilized by the Department of the Navy at no additional cost to the Government.

Powered by JazzHR

DKLYad8pdq