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Technology Support Coordinator
2 months ago
The Technology Support Coordinator serves as the primary liaison for all technology-related inquiries and service requests. This role is pivotal in delivering assistance to both staff and students at Northeast Community College.
Key Responsibilities
The Technology Support Coordinator is tasked with:
- Documenting incidents and service requests efficiently.
- Resolving support inquiries while ensuring adherence to service level agreements.
- Maintaining high standards of customer satisfaction and consistent service delivery.
Support is provided through various channels including phone, email, in-person interactions, and chat.
Qualifications
Education:
A high school diploma or equivalent is mandatory, while an associate's degree is preferred.
Experience:
A minimum of two years of relevant experience is required.
Skills:
The ideal candidate will possess:
- Excellent communication skills to effectively engage with the public and colleagues.
- Proficiency in using telephone systems and Microsoft Office.
- Strong abilities in spelling, punctuation, grammar, proofreading, and basic mathematics.
- The capacity to learn new computer applications and operate print equipment.
- Independent judgment and the ability to meet deadlines.
Application Instructions
This position will remain open until filled, with priority given to early applicants. Please ensure all qualifications are met before applying.