Premier Technical Support Engineer 2
2 months ago
Premier Technical Support Engineer 2
We are the in-house product specialists at Datadog. The Technical Solutions team plays a crucial role in supporting Datadog's global expansion by educating prospective clients and ensuring the satisfaction and success of our current customers. Our team shares technical and product knowledge with clients through various support channels, demonstrations, and presentations. You will be part of a team and organization where you will face challenges, yet you will also see the impact of your contributions to Datadog.
At Datadog, we value our workplace culture, which fosters relationships, collaboration, and creativity. We operate in a hybrid work environment to help our employees achieve a work-life balance that suits their needs.
Responsibilities:
Interact with clients through multiple platforms (ticketing systems, live chat, and screen-sharing tools) to diagnose and resolve technical support inquiries while educating them on the platform's features Replicate technical issues and explore Datadog's extensive integrations Obtain demo certification and conduct comprehensive product demonstrations for clients Engage in product discussions with internal teams based on insights gathered from client interactions Develop expertise in one or more areas of Datadog's product offerings Work from a Datadog office on a flexible scheduleQualifications:
Proficient in using support tools such as Zendesk, Jira, Confluence, or similar platforms Background in technical troubleshooting and/or programming Self-driven, detail-oriented, and eager to learn continuously Strong analytical skills with a client-focused mindset Excellent written and verbal communication abilities Familiarity with programming and basic Linux knowledge Willingness to work a rotating schedule that includes weekendsDatadog embraces diversity and recognizes that not everyone will meet all qualifications from the outset. If you are passionate about technology and eager to enhance your skills, we encourage you to consider this opportunity.
Benefits and Development Opportunities:
Competitive global and US benefits package Stock equity for new hires (RSUs) and employee stock purchase options Ongoing career development and advancement opportunities Comprehensive product training to gain a deep understanding of our offerings Exceptional onboarding experience Internal mentorship and buddy programs across departments Supportive and inclusive workplace cultureNote that benefits and growth opportunities may vary based on employment location and nature of employment.
Datadog provides a competitive salary and equity package, which may include variable compensation. Actual compensation is determined by factors such as the candidate's skills, qualifications, and experience. Additionally, Datadog offers a wide range of comprehensive and inclusive employee benefits for this role, including healthcare, dental, parental planning, mental health support, a 401(k) plan with matching, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
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