Current jobs related to OEM Customer Success Specialist - Dallas - OEConnection

  • OEM Customer Success Specialist

    2 weeks ago

    Dallas, United States OEC Full time

    OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world's largest manufacturers, dealers and...

  • OEM Client Success Advisor

    7 days ago

    Dallas, Texas, United States OEConnection Full time

    OEM Client Success Advisor - Hybrid Role OEConnection (OEC) specializes in providing innovative software solutions tailored for professionals in the automotive parts and repair sector. Our offerings streamline the processes for automotive experts to efficiently purchase and sell components, conduct repair research and planning, enhance estimates, and...

  • Customer Success Specialist

    3 months ago

    Dallas, United States Bear Robotics, Inc. Full time

    Job Title: Customer Success Specialist Department: Customer Success Job Level: L3 FLSA: Exempt Job Summary: The Customer Success Specialist is responsible for monitoring the performance of robotsafter the deployment phase is complete as well as providing second level support toRobotic Field Engineers. The Customer Success Specialist will detect usage...

  • Customer Success Specialist

    2 months ago

    Dallas, United States AED123 Full time

    AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck. WHO YOU ARE You are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...

  • Customer Success Specialist

    2 weeks ago

    Dallas, United States AED123 Full time

    AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck. WHO YOU ARE You are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...

  • Customer Success Specialist

    2 months ago

    Dallas, United States AED123 Full time

    AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck.WHO YOU AREYou are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...

  • Customer Success Specialist

    2 months ago

    Dallas, United States AED123 Full time

    AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck.WHO YOU AREYou are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...

  • Customer Success Specialist

    7 days ago

    dallas, United States AED123 Full time

    AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck.WHO YOU AREYou are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...

  • Customer Success Specialist

    7 days ago

    dallas, United States AED123 Full time

    AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck.WHO YOU AREYou are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...

  • Customer Success Specialist

    7 days ago

    dallas, United States ForceBrands Full time

    *** THIS IS NOT A POSITION WITH FORCEBRANDS ***Role OverviewThe mission of the Customer Success Specialist (CSS) is to ensure the operational success at our customer locations within their coverage area. Engaging with existing and new customer store teams, this is a hands-on field role that will work across multiple functional areas such as food safety and...

  • Customer Success Specialist

    2 weeks ago

    Dallas, United States Force Brands Full time

    *** THIS IS NOT A POSITION WITH FORCEBRANDS *** Role Overview The mission of the Customer Success Specialist (CSS) is to ensure the operational success at our customer locations within their coverage area. Engaging with existing and new customer store teams, this is a hands-on field role that will work across multiple functional areas such as food safety...

  • Customer Success Specialist

    2 weeks ago

    Dallas, Texas, United States Allied Stone, Inc. Full time

    POSITION SUMMARY:The Customer Success Specialist is dedicated to providing outstanding support to our clients following the installation of our products. This role demands a strong focus on customer satisfaction, excellent communication skills, and teamwork with internal departments to ensure a seamless client experience.Key Responsibilities:Delivering a...

  • Technical Sales Manager

    1 month ago

    Dallas, United States Halex, a Marmon HoldingsBerkshire Hathaway Company Full time

    Job DescriptionJob DescriptionAbout Halex: With more than 75 years in the business, we are anything but static. As a national leader of conduit fittings and accessories to the largest retailers in the United States, HALEX understands the electrical customer better than any other manufacturer. Our product exceeds the highest standards set by UL and CSA....

  • OEM Sales Manager

    7 days ago

    Dallas, Texas, United States Halex, a Marmon HoldingsBerkshire Hathaway Company Full time

    Job OverviewAbout Halex: With a legacy spanning over 75 years, Halex stands as a national frontrunner in the manufacturing of conduit fittings and accessories for the largest retailers across the United States. Our commitment to quality is unparalleled, consistently meeting and exceeding the rigorous standards set by UL and CSA. Halex is not just about...

  • Customer Success Director

    4 weeks ago

    Dallas, Texas, United States CAE Full time

    About This Role About This RoleThe Customer Success Director plays a pivotal role in shaping the strategic direction for managing the interface between Customers, Operations, and Sales for all training events across the Americas. This position oversees the Account Executive (AE) team, which serves as the primary point of contact for both existing and newly...

  • Customer Success Representative

    1 day ago

    Dallas, Texas, United States Force Brands Full time

    **Job Summary**The Customer Success Specialist at Force Brands is responsible for ensuring the operational success of our customers within their coverage area. This is a hands-on field role that requires engaging with existing and new customer store teams, working across multiple functional areas such as food safety and quality, training, hardware, software,...

  • Customer Success Representative

    3 days ago

    Dallas, Texas, United States Force Brands Full time

    **Job Summary**The Customer Success Specialist role at Force Brands is a dynamic and challenging position that requires a unique blend of business acumen, technical expertise, and interpersonal skills. As a key member of our team, you will be responsible for ensuring the operational success of our customers within their coverage area.**Key...

  • SaaS Customer Success Specialist

    2 weeks ago

    Dallas, Texas, United States Sana Commerce Inc Full time

    Position Overview:As a Customer Success Manager at Sana Commerce Inc, you will take charge of a diverse portfolio of approximately 35 B2B clients across North America.Key Responsibilities:1. Cultivate and sustain strong, long-lasting relationships with your clients.2. Develop tailored success strategies and conduct comprehensive Business Reviews aimed at...

  • Client Success Specialist

    4 days ago

    Dallas, Texas, United States Mindzie Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Experience Specialist. As the internal voice of our customers, partners, and consultants, you will work closely with our senior team to ensure the successful implementation and delivery of our products and services.Key ResponsibilitiesDefine and implement...

  • Warranty Claims Specialist

    1 day ago

    Dallas, Texas, United States WarrCloud Full time

    About WarrCloudWe are a leading technology company at the forefront of innovation, specializing in warranty processing for automotive dealerships and OEMs. Our cutting-edge proprietary software enables efficient processing of warranty claims, delivering unparalleled warranty claim results.Job SummaryWe are seeking a proactive and tech-savvy individual to...

OEM Customer Success Specialist

2 months ago

Dallas, United States OEConnection Full time

OEM Customer Success Specialist - Hybrid in Dallas, TX

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow. Job Summary Acts as a consultative partner to Original Equipment Manufacturer (OEM) customers to ensure a positive experience by maximizing the value and benefit of product or service offerings. Maintains a deep knowledge of OEM, industry, product, and role in the market. Manages the industry relations portfolio to assists in OEM onboarding, and creates new OEM implementations and training, and program performance reviews to ensure the client experience is seamless and consistent. Stays proactively engaged with OEMs to ensure product or service is functioning as intended and adding expected value. Tracks success through metrics to help manage program performance to objectives. Works cross-functionally with internal teams to ensure key tasks are being managed successfully. Candidates must reside in the greater Dallas, TX metropolitan area in order to be considered for this position as it is a hybrid role working onsite 3 days per week (Tues.-Thurs.) in Plano, TX. Key Responsibilities Serves as the designated OEM point of contact upon post-sales completion. Assumes responsibility for day-to-day account management and builds successful relationships with clients via onsite visits, calls, and virtual meetings. Identifies OEM goals/desired outcomes with program implementation and creates solutions that meet both the organization and the client’s annual objectives. Evaluates industry trends to create preemptive solutions, roadmaps, and pricing sheets. Educates our internal teams on new OEM CRN objectives and projects. Receives OEM issues, conducts research to clarify and resolve issues, and communicates resolution to the customer support team for ongoing educational purposes and improved customer support. Oversees agreements and takes a proactive approach with upcoming renewals and Request for Proposals (RFPs). Provides advice regarding strategic and operational partnership requirements. Provides analysis of program performance, Return on Investment (ROI), and ongoing opportunities for program improvement. Supports new program rollouts/launches in conjunction with Product and other OEC cross-functional teams. Creates presentations for a variety of groups and needs, including webinars for OEM partners. Educates industry leaders, OEMs, Dealers, and outside groups on the importance of Certification, and shares feedback from shops, account managers, and Regional Directors with OEM clients. Oversees marketing efforts, email campaigns, and newsletters. Supports “Tier 1” questions regarding product support and collaborates with product Subject Matter Experts (SMEs) on “Tier 2” requests that require specialized knowledge. Collaborates with sales, marketing, customer support and product teams to understand areas of customer dissatisfaction and recommends solutions. Communicates with OEM dealers and field representatives regarding network updates and initiatives. Education A bachelor’s degree from an accredited college or university is required, with a focus in Business or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Experience At least 3 years of experience is required implementing and improving account relationships in a customer success or account management capacity, along with a solid background working with various clients and related company products, as well as prior exposure to the development/implementation of program and product strategies.

Automotive industry experience, especially working with OEMs is highly preferred. Strong interpersonal and relationship building skills, with the ability to work collaboratively across teams and form trusting relationships with clients. Can quickly learn and gain a thorough understanding of OEC applications, programs, and systems. Excellent written, verbal, and presentation skills. Strong problem-solver and team player. Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables. Able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration. Flexible and adaptable approach to work and can easily adjust to shifts in priorities as the needs of the business change. Travel Domestic travel for this position is required and anticipated to be up to 25% of work time.

#J-18808-Ljbffr