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Warranty Claims Specialist

2 months ago

Dallas, Texas, United States WarrCloud Full time
About WarrCloud

We are a leading technology company at the forefront of innovation, specializing in warranty processing for automotive dealerships and OEMs. Our cutting-edge proprietary software enables efficient processing of warranty claims, delivering unparalleled warranty claim results.

Job Summary

We are seeking a proactive and tech-savvy individual to join our team as a Warranty Claims Specialist. As a key member of our warranty administration team, you will be responsible for reviewing and analyzing submitted claims, determining additional information to obtain from customers, and utilizing proprietary software to review, validate, and process warranty claims accurately and efficiently.

Key Responsibilities
  • Review and analyze submitted claims, particularly complex claims, to consider additional revenue opportunities for customers.
  • Determine additional information to obtain from customers, review additional information provided, and determine if further clarification or details are advisable to obtain from dealerships to achieve maximum payment on claims.
  • Utilize proprietary software to review, validate, and process warranty claims accurately and efficiently.
  • Conduct thorough analysis of warranty claims, including reviewing labor operations, warranty terms, customer details, and paying technicians accordingly.
  • Communicate with customers and other relevant stakeholders to gather necessary information and resolve warranty claim issues.
  • Document all warranty claim activities, including approvals, rejections, and resolutions, ensuring compliance with company and OEM policies and procedures.
  • Ensure accuracy and make corrections to warranty claims.
  • Schedule hygiene: Maintain customer's warranty receivables schedule, ensure all items have been reconciled with the OEM, and communicate adjustments with appropriate parties.
  • Collaborate with cross-functional teams, including customer success, technical support, product, and development, to address warranty claim trends and drive process improvements.
  • Provide timely and professional responses to customer inquiries regarding warranty claims status, eligibility, and resolution.
  • Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations to provide accurate information and support to customers and internal teams.
  • Maintain training and certification(s).
  • Assist in the development and implementation of training materials and documentation for warranty claim processing procedures.
  • Contribute to the overall success of the warranty administration team by participating in team meetings, sharing best practices, and supporting colleagues as needed.
Commission Opportunities

We offer commission payments to employees of $500 for introducing any new automotive dealership or dealership group account that becomes and remains a customer of the Company for at least 90 days. Additionally, the Company will make commission payments to employees of $1,500 for introducing any new Warranty Claims Specialist who becomes and remains an employee of WarrCloud for at least 90 days.

Requirements
  • Minimum of 3 years of automotive warranty administration experience, preferably with high-volume dealerships or with a warranty processing company.
  • Excellent attention to detail and analytical skills, with the ability to review and interpret complex warranty terms and conditions.
  • Strong technical aptitude and proficiency in Google Workspace, Jira, and proprietary software and comfortable with learning new technology quickly and embracing change.
  • Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Self-motivated and proactive, with the ability to work independently from home, and collaborate effectively in a remote team environment.
  • Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams.
  • Reliable, high-speed home internet.
Benefits
  • As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date.
  • You get to enjoy 10 days of Paid Time Off per year.
  • We also recognize 10 major holidays per year.
  • Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet, use of personal phone, and ink and paper replenishments.