Current jobs related to Customer Success Specialist - dallas - AED123

  • Customer Success Specialist

    3 months ago

    Dallas, United States Bear Robotics, Inc. Full time

    Job Title: Customer Success Specialist Department: Customer Success Job Level: L3 FLSA: Exempt Job Summary: The Customer Success Specialist is responsible for monitoring the performance of robots after the deployment phase is complete as well as providing second level support to Robotic Field Engineers. The Customer Success Specialist will detect usage...

  • Customer Success Specialist

    4 months ago

    Dallas, United States Bear Robotics, Inc. Full time

    Job Title: Customer Success Specialist Department: Customer Success Job Level: L3 FLSA: Exempt Job Summary: The Customer Success Specialist is responsible for monitoring the performance of robotsafter the deployment phase is complete as well as providing second level support toRobotic Field Engineers. The Customer Success Specialist will detect usage...

  • Customer Success Specialist

    2 months ago

    Dallas, United States AED123 Full time

    AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck. WHO YOU ARE You are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...

  • Customer Success Specialist

    3 months ago

    Dallas, United States AED123 Full time

    AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck.WHO YOU AREYou are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...

  • Customer Success Specialist

    3 months ago

    Dallas, United States AED123 Full time

    AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck.WHO YOU AREYou are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...

  • Customer Success Specialist

    3 weeks ago

    Dallas, Texas, United States Bear Robotics, Inc. Full time

    Job Title: Customer Success SpecialistJoin Bear Robotics, Inc. as a Customer Success Specialist and play a critical role in ensuring the success of our customers. As a key member of our team, you will be responsible for monitoring the performance of robots after deployment, providing second-level support to Robotic Field Engineers, and collaborating with...

  • Customer Success Specialist

    3 days ago

    Dallas, Texas, United States AED123 Full time

    AED123 is a rapidly growing company that provides Automated External Defibrillator (AED) services to businesses and organizations. We are seeking a highly skilled Customer Success Specialist to join our team and support our customers who sign up for AED Support Plans.Key Responsibilities:Onboard new customers, including communication, setup of accounts and...

  • Customer Success Specialist

    2 weeks ago

    Dallas, Texas, United States AED123 Full time

    About AED123AED123 is a rapidly growing company that provides businesses and organizations with Automated External Defibrillator (AED) services. Our mission is to make a meaningful impact on people's lives by ensuring that AEDs are properly maintained and easily accessible.Job DescriptionWe are seeking a highly motivated and organized Customer Success...

  • Customer Success Specialist

    3 weeks ago

    Dallas, Texas, United States WittKieffer Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support to our customers, conducting training sessions, and sharing customer feedback to inform platform enhancements.Key ResponsibilitiesProvide technical support...

  • Customer Success Specialist

    4 weeks ago

    Dallas, United States Scythe Robotics Full time

    Our Mission at Scythe Humanity has lost touch with nature - we’ve traded dirt and trees for asphalt, and we rely on loud, polluting, gas-powered machines to care for our limited natural spaces. Scythe is forging a new future by building intelligent, all-electric machines that unlock a new superpower: the ability to care for the outdoors pollution-free at...

  • Customer Success Professional

    1 month ago

    Dallas, Texas, United States AED123 Full time

    {"title": "Customer Success Specialist", "description": "Join Our TeamAED123 is a rapidly growing company that provides Automated External Defibrillator (AED) services to businesses and organizations. We are looking for a skilled Customer Success Specialist to join our team.Key ResponsibilitiesOnboard new customers and ensure a smooth transition from the...

  • Customer Success Representative

    4 weeks ago

    Dallas, Texas, United States AED123 Full time

    About AED123AED123 is a rapidly growing company that provides Automated External Defibrillator (AED) services to businesses and organizations. With a strong focus on customer satisfaction and retention, we are seeking a highly motivated and detail-oriented Customer Success Specialist to join our team.Job DescriptionThe Customer Success Specialist will be...

  • Customer Success Representative

    2 weeks ago

    Dallas, Texas, United States AED123 Full time

    About AED123AED123 is a rapidly growing company that provides Automated External Defibrillator (AED) services to businesses and organizations. With a strong focus on customer satisfaction and retention, we are seeking a highly skilled Customer Success Specialist to join our team.Job DescriptionThe Customer Success Specialist will be responsible for...

  • Customer Success Advocate

    2 weeks ago

    Dallas, Texas, United States Scythe Robotics Full time

    About Scythe RoboticsScythe Robotics is a pioneering company that's revolutionizing the way we care for our planet. We're building intelligent, all-electric machines that unlock a new superpower: the ability to nurture our outdoors pollution-free at enormous scale.Job Title: Customer Success SpecialistWe're seeking a highly motivated and experienced Customer...

  • Senior Customer Success Manager

    2 months ago

    Dallas, United States Simpalm Full time

    We seek to hire someone with a technical and client success background; the technical aspect will be a heavy focus of training regardless of the employee’s background, as the client's platforms are all proprietary.About the RoleThe Success Specialist responsibilities include innovating and expanding the support, experience, and communications process...

  • Customer Success Manager

    4 weeks ago

    Dallas, Texas, United States Schneider Electric Full time

    Job Title: Global Customer Success Manager - Enterprise SoftwareMission: Our mission is to deliver exceptional customer experiences, exceeding expectations, and driving business success through our Enterprise Software and Services. We achieve this by fostering strong customer relationships, providing best-in-class services, and helping customers achieve...

  • Customer Success Manager

    2 weeks ago

    Dallas, Texas, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling firms to save time and increase productivity. With customers in 34 countries, we're a globally distributed team with a strong focus on innovation and customer satisfaction.The...

  • Customer Success Manager

    4 weeks ago

    Dallas, Texas, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning, highly collaborative cloud platform streamlines work and communication, enabling our customers to save time and increase productivity.The RoleWe are seeking a highly skilled Manager, Scaled Customer Success to join our team. In this...

  • Customer Success Manager

    2 weeks ago

    Dallas, Texas, United States Schneider Electric Full time

    Job Title: Global Customer Success Manager - Enterprise SoftwareMission: At Schneider Electric, our mission is to empower our customers to achieve their business success through our Enterprise Software and Services. We strive to be our customers' most trusted partners on their digitalization journey, providing them with best-in-class services and exceeding...

  • Customer Success Manager

    3 weeks ago

    Dallas, Texas, United States Imagination Station Inc Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Imagination Station Inc. As a Customer Success Manager, you will be responsible for building strong relationships with our customers in the K-12 education sector, ensuring their success with our literacy intervention software.Key...

Customer Success Specialist

2 months ago

dallas, United States AED123 Full time

AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage We are doubling in size every year and need more hands on-deck.


WHO YOU ARE

You are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be meaningful, and you want to work with a great team who can challenge you and make work fun. You are good at multitasking with attention to detail. You want to come into the office every day (we have an awesome, brand-new office in the design district).


JOB DESCRIPTION

The Customer Success Specialist will be our 17th full-time employee, and the 3rd member of our rapidly growing Customer Success Team. The Specialist will support customers who sign up for AED Support Plans – including communication with customers, execution of our processes, maintenance of data on Accounts and AEDs, and identification of opportunities to improve.


RESPONSIBILITIES

Customer Onboardings

  • Take over from sales team after customers sign up for AED Support Plans.
  • Welcome new customers, lead onboarding meetings, ship onboarding supplies, and setup accounts / AEDs in our systems.
  • Follow processes in the playbook, leverage our technology, and work with Manager and CEO to improve these processes and technology over time.


Serve Customers

  • Establish relationships with customers, understand their needs, and proactively address their concerns to enhance customer satisfaction and retention.
  • Ship replacement pads, batteries and other equipment in advance of monthly AED inspections.
  • Respond to customer questions about AEDs and use of our App to complete AED inspections.


Manage Accounts

  • Support customers with changes to their service agreements.
  • Maintain customer data in Salesforce and QuickBooks.
  • Review exception reports, and ensure AEDs are compliant and ready for use.


QUALIFICATIONS

  • Good judgement
  • Experience / comfort with Microsoft product suite and web-based software
  • Ambition and enthusiasm
  • True excitement about our business
  • Bachelor’s degree from a reputable University