OEM Client Success Advisor

1 week ago

Dallas, Texas, United States OEConnection Full time

OEM Client Success Advisor - Hybrid Role

OEConnection (OEC) specializes in providing innovative software solutions tailored for professionals in the automotive parts and repair sector.

Our offerings streamline the processes for automotive experts to efficiently purchase and sell components, conduct repair research and planning, enhance estimates, and optimize the parts supply chain.

By collaborating with leading manufacturers, dealers, suppliers, and service providers, OEC ensures that our clients benefit from a vast network and a seamless workflow.

Position Overview

The OEM Client Success Advisor acts as a strategic partner to Original Equipment Manufacturer (OEM) clients, focusing on delivering a positive experience by maximizing the value derived from our products and services.

This role requires maintaining an in-depth understanding of the OEM landscape, industry trends, and our offerings to effectively manage client relationships.

Key responsibilities include:

  • Serving as the primary point of contact for OEM clients post-sales, managing daily account activities, and fostering strong relationships through various communication channels.
  • Identifying client objectives and aligning our program implementations to meet both their organizational goals and individual client needs.
  • Analyzing industry trends to develop proactive solutions, including roadmaps and pricing strategies.
  • Educating internal teams on new OEM objectives and initiatives.
  • Addressing client inquiries, conducting thorough research to resolve issues, and ensuring effective communication with the customer support team for ongoing improvement.
  • Overseeing contractual agreements and proactively managing renewals and proposals.
  • Providing insights on program performance, return on investment (ROI), and opportunities for enhancement.
  • Supporting the launch of new programs in collaboration with cross-functional teams.
  • Creating presentations and educational materials for various stakeholders, including webinars for OEM partners.
  • Promoting the significance of Certification among industry leaders and gathering feedback for continuous improvement.
  • Managing marketing initiatives, including email campaigns and newsletters.
  • Collaborating with product experts to address complex client inquiries and enhance overall support.
  • Engaging with OEM dealers and representatives to communicate updates and initiatives.

Qualifications

A bachelor's degree in Business or a related field is required. Equivalent work experience may be considered in lieu of a degree.

Experience

At least three years of experience in customer success or account management, with a strong background in developing and maintaining client relationships. Experience in the automotive industry, particularly with OEMs, is highly desirable.

Candidates should possess:

  • Exceptional interpersonal skills and the ability to build collaborative relationships across teams.
  • A quick learning ability to understand OEC applications and systems.
  • Strong written, verbal, and presentation skills.
  • Proficient problem-solving capabilities and a team-oriented mindset.
  • Effective organizational skills to manage daily tasks and priorities.
  • A respectful and constructive communication style, even in challenging situations.
  • Flexibility and adaptability to meet changing business needs.

Travel Requirements

This position may require domestic travel, anticipated to be up to 25% of work time.

  • Client Success Specialist

    2 weeks ago

    Dallas, Texas, United States Kuraray America , Inc. Full time

    Customer Engagement ManagerKuraray America, Inc. is seeking a Customer Engagement Manager to enhance our Customer Success team.As a rapidly expanding organization, we aim to leverage our growth to deliver our innovative solutions to a broader market.We recognize that establishing robust and trustworthy relationships with our clients is crucial for fostering...

  • Client Success Advisor

    2 weeks ago

    Dallas, Texas, United States Brinks Home Full time

    Company Overview:Brinks Home stands as a frontrunner in the smart security sector, safeguarding over one million individuals across the U.S., Canada, and Puerto Rico. Our top-tier protection is complemented by award-winning customer service and a team of highly trained professionals.We are dedicated to upholding the highest standards for our clients while...

  • Client Advisor

    3 days ago

    Dallas, Texas, United States Bottega Veneta Full time

    Job SummaryBottega Veneta, a leading luxury fashion brand, is seeking a highly motivated and experienced Client Advisor to join our dynamic team in Dallas. As a Client Advisor, you will play a key role in delivering exceptional customer service, driving sales growth, and building strong relationships with our discerning clients.Key ResponsibilitiesClient...

  • Client Success Strategist

    2 weeks ago

    Dallas, Texas, United States KeepIT Inc Full time

    Role Overview:As a pivotal member of the Customer Success team, you will be instrumental in nurturing and maintaining robust relationships with our esteemed clients to facilitate ongoing growth.Company Background:Keepit is an innovative SaaS company specializing in cloud-based backup solutions, dedicated to expanding our reach globally.Core...

  • Client Success Strategist

    2 weeks ago

    Dallas, Texas, United States KeepIT Inc Full time

    Role Overview:As a pivotal member of the Customer Success team, you will play a crucial role in cultivating and maintaining robust relationships with our esteemed clients to facilitate ongoing growth.Company Vision:Keepit is rapidly expanding, and we are committed to leveraging our momentum to deliver our SaaS cloud-based backup solutions to a worldwide...

  • Client Success Manager

    2 weeks ago

    Dallas, Texas, United States Stellar Full time

    Job DescriptionAt Stellar, we are dedicated to transforming the operational landscape for Third Party Contractors and Tradespeople. We are seeking a **Client Success Manager** to play a pivotal role in this mission. In this position, you will be responsible for enhancing revenue within a specific market by securing new maintenance Work Orders from our...

  • Client Success Specialist

    2 weeks ago

    Dallas, Texas, United States Canary Technologies Full time

    About Canary TechnologiesCanary Technologies is a rapidly expanding enterprise in the hospitality technology sector, delivering cutting-edge solutions that enhance operational efficiency and improve guest experiences.Our primary offerings replace outdated technologies in the hotel industry. With support from leading investors in Silicon Valley, including Y...

  • OEM Sales Manager

    1 week ago

    Dallas, Texas, United States Halex, a Marmon HoldingsBerkshire Hathaway Company Full time

    Job OverviewAbout Halex: With a legacy spanning over 75 years, Halex stands as a national frontrunner in the manufacturing of conduit fittings and accessories for the largest retailers across the United States. Our commitment to quality is unparalleled, consistently meeting and exceeding the rigorous standards set by UL and CSA. Halex is not just about...

  • Lead Client Success Strategist

    2 weeks ago

    Dallas, Texas, United States SS&C Intralinks Full time

    About SS&C Intralinks:SS&C is a worldwide leader in providing investment and financial services as well as software solutions tailored for the financial services and healthcare sectors. Recognized on the Fortune 1000 list for its impressive revenue, SS&C operates from its headquarters in Windsor, Connecticut, employing over 20,000 professionals across more...

  • Client Advisor

    1 day ago

    Dallas, Texas, United States Bottega Veneta Full time

    Job SummaryBottega Veneta is seeking a skilled Client Advisor to join our dynamic team in Dallas Neiman Marcus. As a Client Advisor, you will be responsible for providing exceptional customer service, driving sales growth, and building strong relationships with clients.Key ResponsibilitiesMeet and Exceed Sales Goals: Develop and implement strategies to meet...

  • Client Success Strategist

    1 week ago

    Dallas, Texas, United States Blue Yonder Full time

    Position OverviewAt Blue Yonder, we are dedicated to a customer-centric approach in a dynamic work environment. As part of our transition to a SaaS model, we are seeking a Customer Success Partner to be an integral part of our Cloud Services Group.Key Responsibilities:Implement customer success strategies to enhance adoption and proficiency with Blue Yonder...

  • Client Success Strategist

    2 weeks ago

    Dallas, Texas, United States Blue Yonder Full time

    OverviewAt Blue Yonder, we prioritize our customers and are currently evolving our service offerings from a traditional model to a Software as a Service (SaaS) framework. We are seeking a Customer Success Partner to become an integral part of our Cloud Services Group.Key Responsibilities:In this role, you will:Implement customer success strategies to enhance...

  • Client Success Strategist

    2 weeks ago

    Dallas, Texas, United States Blue Yonder Full time

    OverviewAt Blue Yonder, we prioritize our customers and are currently evolving our service offerings to a Software as a Service (SaaS) model. We are seeking a Customer Success Partner to become a vital member of our Cloud Services Group.Key Responsibilities:Implement customer success strategies to enhance adoption and proficiency with Blue Yonder...

  • Client Success Specialist

    2 weeks ago

    Dallas, Texas, United States Grace Hill Full time

    Position OverviewThe Client Success Specialist will operate under the guidance of the Director of Client Success, providing support with the operational duties of the Client Success Team. This role requires a strong administrative foundation and exceptional organizational abilities to facilitate client interactions, manage renewal processes, prepare...

  • Client Success Specialist

    2 weeks ago

    Dallas, Texas, United States Risk Release Full time

    Job OverviewAbout Us:RiskRelease is an innovative startup operating within the InsurTech sector, looking for a dedicated and detail-oriented Client Success Coordinator to enhance our vibrant team. This position presents an excellent opportunity for individuals eager to advance their careers in customer success while making a significant impact in a...

  • Client Success Advocate

    5 days ago

    Dallas, Texas, United States Jobot Full time

    About the RoleThe Senior Client Advocate plays a pivotal role in ensuring the success of our clients by providing exceptional service and support. This position requires a strong understanding of client needs and a proactive approach to addressing any challenges that may arise.Key ResponsibilitiesClient Liaison: Serve as the primary point of contact for...

  • Client Success Strategist

    2 weeks ago

    Dallas, Texas, United States ZIMPERIUM Full time

    Zimperium stands at the forefront of enterprise mobile security, delivering a robust mobile threat defense system that safeguards against sophisticated mobile cyber threats and malware.We are currently in search of a Client Success Strategist to enhance our team.The successful candidate will oversee post-sale client relationships, promote solution...

  • Client Success Consultant

    1 week ago

    Dallas, Texas, United States Blue Yonder Full time

    Blue Yonder Title: Customer Success PartnerLocation: Virtual within the USOverview: At Blue Yonder, we collaborate with our clients to ensure they derive maximum benefit from our innovative solutions. Your role will involve gaining a comprehensive understanding of the operational dynamics and challenges faced by your designated clients, contextualized within...

  • Client Success Specialist

    2 weeks ago

    Dallas, Texas, United States BayOne Solutions Full time

    Job Title: Customer Success ManagerCompany: BayOne SolutionsJob Type: Full-timeAbout Us: BayOne Solutions is a dedicated Talent Solutions Partner committed to bridging the talent gap in the tech industry. We focus on delivering qualified professionals on demand, enhancing the skills of existing teams in emerging technologies, and streamlining business...

  • Client Success Strategist

    2 weeks ago

    Dallas, Texas, United States Electriphi Inc Full time

    Company OverviewElectriphi Inc. is a pioneering organization established with a mission to facilitate the transition to zero-emission vehicles across various fleet categories, including heavy, medium, and light-duty segments. As a subsidiary of Ford Motor Company, we are dedicated to delivering comprehensive solutions for our commercial clientele, focusing...