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Customer Success Representative

2 months ago

Dallas, Texas, United States Force Brands Full time

**Job Summary**

The Customer Success Specialist at Force Brands is responsible for ensuring the operational success of our customers within their coverage area. This is a hands-on field role that requires engaging with existing and new customer store teams, working across multiple functional areas such as food safety and quality, training, hardware, software, marketing, finance, troubleshooting/problem-solving, and service matters.

**Key Responsibilities**

• Develop and execute strategic account plans to deliver an exceptional customer and consumer experience.

• Conduct monthly reporting and provide business reviews to store management.

• Launch new stores and train store employees to run and operate the concept.

• Train in-store employees to use software and reporting tools.

• Track key performance indicators (KPIs) such as food scanning, waste, inventory, sales, and create action plans with store employees to improve operations, sales, and profitability.

• Empathize with every aspect of the customer experience and prioritize customer needs.

• Travel to meet with customers onsite to discover and understand their needs.

• Collaborate with customer store teams to set up routine action plans to increase sales and profitability, including establishing operating best practices, setting volume/sales targets, executing marketing and promotional campaigns, conducting trainings, etc.

• Perform routine quality maintenance of our salad bars and supporting devices.

• Perform ad-hoc administrative tasks as needed.

**Requirements**

• Thrives in a fast-paced environment with a variety of tasks, including knowledge in finance, food quality, hardware, software, marketing, and general interest in food.

• Knowledgeable of industry-standard business drivers, including sales, waste/pitch, gross margin, labor, logistics, and operational expenses.

• Leadership mindset with an interest in training others.

• Responsive and flexible with a mindset that prioritizes customer satisfaction while aligning with our concept and values.

• Relevant education or 3+ years of work experience; driver's license required.

• Ability to travel up to 80%.