Customer Success Representative

7 days ago


Dallas, Texas, United States Force Brands Full time

**Job Summary**

The Customer Success Specialist role at Force Brands is a dynamic and challenging position that requires a unique blend of business acumen, technical expertise, and interpersonal skills. As a key member of our team, you will be responsible for ensuring the operational success of our customers within their coverage area.

**Key Responsibilities**

  • Develop and execute strategic account plans to drive business growth and customer satisfaction.
  • Deliver business reviews and provide actionable insights to store management to improve operations, sales, and profitability.
  • Launch new stores and train store employees to run and operate the concept, ensuring seamless execution and high-quality customer experience.
  • Train in-store employees to use software and reporting tools, enhancing their ability to track key performance indicators (KPIs) and make data-driven decisions.
  • Travel to customer locations to discover and understand their needs, building strong relationships and identifying opportunities for growth.
  • Collaborate with customer store teams to set up routine action plans, establish operating best practices, and execute marketing and promotional campaigns to drive sales and profitability.
  • Perform routine quality maintenance of our salad bars and supporting devices, ensuring a high level of quality and customer satisfaction.
  • Perform ad-hoc administrative tasks as needed to support the team and drive business results.

**Requirements**

  • Thrives in a fast-paced environment with a great variety of tasks, including finance, food quality, hardware, software, marketing, and general interest in food.
  • Knowledgeable of industry-standard business drivers, including sales, waste/pitch, gross margin, labor, logistics, and operational expenses.
  • Leadership mindset with an interest in training others and driving business growth.
  • Responsive and flexible, with a mindset that prioritizes customer satisfaction while aligning with our concept and values.
  • Relevant education or 3+ years of work experience; drivers license required.
  • Ability to travel up to 80%.


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