Customer Success Representative
7 days ago
**Job Summary**
The Customer Success Specialist role at Force Brands is a dynamic and challenging position that requires a unique blend of business acumen, technical expertise, and interpersonal skills. As a key member of our team, you will be responsible for ensuring the operational success of our customers within their coverage area.
**Key Responsibilities**
- Develop and execute strategic account plans to drive business growth and customer satisfaction.
- Deliver business reviews and provide actionable insights to store management to improve operations, sales, and profitability.
- Launch new stores and train store employees to run and operate the concept, ensuring seamless execution and high-quality customer experience.
- Train in-store employees to use software and reporting tools, enhancing their ability to track key performance indicators (KPIs) and make data-driven decisions.
- Travel to customer locations to discover and understand their needs, building strong relationships and identifying opportunities for growth.
- Collaborate with customer store teams to set up routine action plans, establish operating best practices, and execute marketing and promotional campaigns to drive sales and profitability.
- Perform routine quality maintenance of our salad bars and supporting devices, ensuring a high level of quality and customer satisfaction.
- Perform ad-hoc administrative tasks as needed to support the team and drive business results.
**Requirements**
- Thrives in a fast-paced environment with a great variety of tasks, including finance, food quality, hardware, software, marketing, and general interest in food.
- Knowledgeable of industry-standard business drivers, including sales, waste/pitch, gross margin, labor, logistics, and operational expenses.
- Leadership mindset with an interest in training others and driving business growth.
- Responsive and flexible, with a mindset that prioritizes customer satisfaction while aligning with our concept and values.
- Relevant education or 3+ years of work experience; drivers license required.
- Ability to travel up to 80%.
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