Client Success Strategist

2 weeks ago


Reston, Virginia, United States IOTAP Inc Full time

Introduction:
IOTAP is the innovative creator of Work 365, a SaaS solution tailored for organizations that thrive on subscription-based revenue models. Our clientele consists of service-oriented firms and cloud resellers aiming to enhance their financial growth. With a diverse user base spanning the globe, our dedicated team is committed to addressing the unique needs of our customers.

We seek a creative individual who can excel in a dynamic environment, collaborating with a worldwide team while enjoying ample flexibility and opportunities for professional development.

In this role, you will partner with business leaders to drive impactful results in a rapidly expanding market.

Visit:

Job Description:
We are in search of a creative, detail-oriented, and passionate Client Success Strategist to join our dynamic team.

The ideal candidate will have a deep enthusiasm for technology, a solid grasp of subscription-based business models, and strong customer success management capabilities.


Client Success Strategist Responsibilities:
Oversee the overall health of customer accounts, ensuring success with the Work 365 platform, driving revenue growth, managing renewals, and maintaining high customer satisfaction scores.
Act as a strategic consultant.
Manage and nurture the client relationship.
Serve as both a product advocate and customer champion.
Utilize customer data analytics to enhance the overall customer experience.
Facilitate quarterly business reviews with clients.

Collaborate effectively with cross-functional teams to relay product feedback from customers and resolve complex data challenges within customer environments.


Requirements:
Proven experience in resolving customer challenges that are data-centric rather than product-related.
Familiarity with fundamental accounting principles and subscription billing processes.
Experience within the Microsoft ecosystem or with Managed Service Providers (MSPs) and Cloud Solution Programs.
Demonstrated ability to thrive in a fast-paced, growth-oriented, and collaborative organizational culture.

A self-motivated individual who can achieve results with minimal oversight and adapt to a rapidly evolving environment.

A creative problem solver who approaches customer issues with innovative solutions.
Willingness to go the extra mile to meet both company and customer objectives.
Minimum of 2-3 years of experience in a customer success management role or a similar customer-facing support position.

Nice to Have:
Prior experience with Work 365.
Familiarity with Microsoft Dynamics and Microsoft Power Apps is a significant advantage.

#J-18808-Ljbffr

  • Reston, Virginia, United States Biz First Full time

    About the RoleBizFirst is seeking a highly skilled and experienced Customer Experience Strategist to join our team. As a key member of our consulting team, you will work closely with our clients to deliver comprehensive solutions that enhance their business operations and customer engagement strategies.Key ResponsibilitiesClient Collaboration: Work directly...


  • Reston, Virginia, United States Houston ISD Full time

    Job SummaryThe Compensation Strategist will support the development and implementation of the Houston Independent School District's compensation strategy. This role will analyze job data and develop competitive salary ranges and steps. The successful candidate will also oversee the administration of employee pay, ensuring compliance with applicable laws and...


  • Reston, Virginia, United States Acumatica Full time

    Job OverviewAcumatica is on a transformative journey, recognized as a frontrunner in cloud-based ERP (Enterprise Resource Planning) solutions with a global clientele. Our unique approach is designed to empower small and medium-sized enterprises to excel in the digital marketplace. Our tailored business management solutions are crafted to meet genuine market...


  • Reston, Virginia, United States Leidos Full time

    Position Overview:Leidos is on the lookout for a Lead Proposal Strategist with a robust background in U.S. Government proposals. This role is situated within the National Security Sector's Capture Excellence team, dedicated to supporting Leidos' most critical bids across the sector.This is a remarkable opportunity for a motivated and versatile professional...


  • Reston, Virginia, United States Qenexus Full time

    **About Qenexus**Qenexus is a leading Systematic Hedge Fund with a strong presence in the global financial markets. We are committed to delivering exceptional investment returns through our cutting-edge systematic trading strategies.**Job Summary**We are seeking a highly skilled Portfolio Strategist to join our team in the United States. As a key member of...


  • Reston, Virginia, United States Sandy Spring Bancorp Full time

    About UsAre you an individual who is eager to seize opportunities and possesses a genuine ambition to advance your career with an organization that has positively impacted the lives of its clients and communities for over a century? If so, Sandy Spring Bank could be the ideal environment for you.Sandy Spring Bank is a dynamic financial services institution...


  • Reston, Virginia, United States Weed Man USA Full time

    Job OverviewPosition Summary:We are in search of a seasoned Lead Operations Strategist to manage and optimize operations across multiple sites. The successful candidate will possess a strategic mindset and a solid history in logistics, routing, and team leadership. Key Responsibilities:Formulate and execute strategic initiatives to meet organizational...


  • Reston, Virginia, United States C12 Business Forums Full time

    About C12 Business ForumsC12 Business Forums is a leading network of Christian CEOs, business owners, and executives. Our mission is to create a framework that compels and equips Christian business leaders to achieve excellence. We connect like-minded peers and provide a rigorous, interactive curriculum to empower our members to succeed in the...


  • Reston, Virginia, United States Sandy Spring Bancorp Full time

    About Us:Are you an individual who is eager to seize opportunities and has a genuine ambition to advance your career with an organization that has positively impacted the lives of its clients and communities for over a century? If so, Sandy Spring Bancorp could be the ideal environment for you.Sandy Spring Bancorp is an expanding financial services firm...


  • Reston, Virginia, United States Clutch Full time

    About the RoleWe are seeking a highly skilled Technical Communications Strategist to join our Professional Services team at Clutch. As a key member of our team, you will be responsible for developing and executing a comprehensive content strategy that showcases our IT and technical success, innovations, and expertise.Key ResponsibilitiesContent Strategy...


  • Reston, Virginia, United States Interfacio Ltd Full time

    **Job Summary**Interfacio Ltd is seeking an accomplished Global Director of Marketing to serve as the chief marketing strategist and department head, responsible for leading all marketing activity across the business.About the RoleThis key leadership position will focus on overseeing the entire marketing function within the business, including corporate...


  • Reston, Virginia, United States Software AG Full time

    Company OverviewSoftware AG is dedicated to simplifying the connected world. Established in 1969, we empower organizations to deliver the experiences that employees, partners, and customers expect. Our technology creates a digital backbone that integrates applications, devices, data, and clouds, streamlining processes and connecting various 'things' like...


  • Reston, Virginia, United States GeoSpark Analytics Full time

    Company Overview: GeoSpark Analytics is a leader in harnessing data analytics to provide insightful intelligence solutions. Our commitment lies in delivering actionable insights that empower organizations to make informed decisions in an ever-evolving landscape. We focus on integrating advanced analytical techniques with expert insights to ensure our clients...


  • Reston, Virginia, United States General Dynamics Information Technology Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Strategist to join our esteemed Security Operations Center (SOC) team at General Dynamics Information Technology. As a Senior Technology Advisor, you will play a critical role in ensuring the security and integrity of our organization's IT infrastructure.Key ResponsibilitiesStrategic Advising: Serve...


  • Reston, Virginia, United States EBSCO Industries Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Digital Marketing Strategist to join our team at EBSCO Industries Inc. As a key member of our marketing department, you will be responsible for developing and executing comprehensive digital marketing campaigns that drive business growth and revenue.Key ResponsibilitiesDevelop and Execute Digital...


  • Reston, Virginia, United States ZAGG, Inc. Full time

    About ZAGG BrandsZAGG Brands is a leading innovator in the mobile technology industry, empowering customers with premium solutions that enhance their digital experiences. Our portfolio of trusted brands, including mophie, InvisibleShield, and ZAGG, delivers cutting-edge products that meet the demands of modern, on-the-go living.Our CultureWe thrive on...


  • Reston, Virginia, United States ICF International Inc Full time

    ICF International Inc is in search of a motivated and innovative Senior Capture Director to provide direct support to our Digital Modernization Division. As a pivotal member of the growth team, this prominent role will collaborate with senior leadership across ICF to formulate strategies and propel business expansion on the division's most significant and...


  • Reston, Virginia, United States Sandy Spring Bancorp Full time

    About UsAre you an individual who is eager to seize opportunities and possesses a genuine ambition to advance your career with an organization that has positively impacted the lives of its clients and communities for over 150 years? If this resonates with you, then Sandy Spring Bank could be the ideal place for your professional journey.Sandy Spring Bank is...

  • Lead Sales Strategist

    2 weeks ago


    Reston, Virginia, United States Edrevel Full time

    Company OverviewEdRevel is an innovative Learning Experience platform powered by AI, designed to support educators in various educational models, whether online, offline, or hybrid. Our platform is recognized for its exceptional interactive course creation and assessment capabilities.Position OverviewThis is a full-time hybrid opportunity for a Senior Sales...


  • Reston, Virginia, United States Qenexus Full time

    Our client, a leading Systematic Hedge Fund, is seeking a seasoned Portfolio Strategist to join their team in the US office. As a key member of the investment team, you will be responsible for developing and implementing systematic trading strategies for Asian equities or futures.Key Responsibilities:Lead a small team to design and execute systematic trading...