![Trellix](https://media.trabajo.org/img/noimg.jpg)
Principal Customer Success Manager
3 weeks ago
Job Title: Principal Customer Success Manager Role Overview: The Principal Success Manager is a critical role to deliver our next phase of growth in Trellix. You will manage highly complex fortune 500 customers and are accountable for ensuring they adopt and realize the recurring value from all Trellix products. Success in this role is increased customer satisfaction, value, retention and expansion of the Trellix security footprint. What You Will Do: Own the ultimate responsibility for the customer’s onboarding, adoption and advocacy across a portfolio of customers. Work with customers to build success plans, establish critical goals, and aid the customer in achieving their objectives. Design and execute a value roadmap. Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, review executive dashboards, and program status. Cement yourself as a trusted advisor/strategic advisor with customers and drive continued value of our products and services. Act as the voice of the customer internally to advocate customer’s needs. Engage proactively with customers at every step of their journey. Continually measure and monitor Customer Health metrics and OKRs. Proactively identify issues and coordinate with internal teams to remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points. Identify areas for improvement in the customer experience, both in our product and processes. Drive customer initiatives and internal improvements to enhance customer experience, thinking beyond your customer base and what improves the overall customer experience. Mentor Customer Success Managers. Mastery of all CSM core competencies. About You: University degree or equivalent experience. 10+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles. Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers. Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company a plus. Excellent in business and written and verbal communication skills - able to simplify complex topics in an approachable manner for both executive and end-users. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. #J-18808-Ljbffr
-
Customer Success Manager
1 month ago
Reston, United States IOTAP Inc Full timeDescription Introduction: IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and a global team that supports our customer’s needs. We are looking for...
-
Customer Success Manager
2 months ago
Reston, United States Palo Alto Networks Full timePalo Alto Networksis the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! Palo Alto Networks (Evident Team) is looking for a dedicated and hardworking...
-
Customer Success Manager
1 month ago
Reston, United States IOTAP Inc Full timeJob Type Full-time Description Introduction: IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are...
-
Customer Success Manager
1 month ago
Reston, United States IOTAP Inc. US Positions Full timeJob DescriptionJob DescriptionDescription:Introduction:IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer’s...
-
Customer Success Manager
2 months ago
Reston, United States LeaseAccelerator Full timeJob Summary We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM...
-
Customer Success Manager
3 weeks ago
Reston, United States Software AG Full timeSoftware AG simplifies the connected world. Founded in 1969, it helps deliver the experiences that employees, partners, and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data, and clouds; empowers streamlined processes; and connects “things” like sensors, devices, and machines. It helps 10,000+...
-
Customer Success Manager
2 months ago
Reston, United States Software AG Full timeSoftware AG simplifies the connected world. Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and connects “things” like sensors, devices and machines. It helps 10,000+...
-
Operations Director
17 hours ago
Reston, Virginia, United States TechTalent Squared Full timeAbout the RoleWe are seeking a seasoned leader to join our team as the Director of Operations at TechTalent Squared. As a key member of our leadership team, you will play a pivotal role in driving customer success, shaping the future of our services, and leading a team committed to transforming lives.Key ResponsibilitiesLead with Impact: Oversee the...
-
Client Success Manager
11 hours ago
Reston, Virginia, United States Biz First Full timeAbout the RoleBizFirst is seeking a highly skilled and experienced Customer Experience Strategist to join our team. As a key member of our consulting team, you will work closely with our clients to deliver comprehensive solutions that enhance their business operations and customer engagement strategies.Key ResponsibilitiesClient Collaboration: Work directly...
-
Principal Cloud Security Architect
1 week ago
Reston, Virginia, United States Fannie Mae Full timePrincipal Cloud Security Architect at Fannie MaeAre you ready to take a pivotal role in defining the future of cloud security architecture? Fannie Mae is seeking a skilled professional to join our team as a Principal Cloud Security Architect. In this role, you will have the chance to advise management on the development of processes and protocols, design and...
-
XM Success Manager
3 months ago
Reston, United States Qualtrics Full timeAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a...
-
XM Success Manager
3 months ago
Reston, United States Qualtrics Full timeAt Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...
-
Success Coach
18 hours ago
Reston, Virginia, United States Commonwealth of Virginia Full timeAbout the PositionThe Commonwealth of Virginia is seeking a highly skilled and dedicated Success Coach to join our team. As a Success Coach, you will play a critical role in supporting the academic success and personal growth of our students.Key ResponsibilitiesProvide holistic support to students, including academic advising, career exploration, and...
-
Client Success Strategist
1 week ago
Reston, Virginia, United States IOTAP Inc Full timeIntroduction:IOTAP is the innovative creator of Work 365, a SaaS solution tailored for organizations that thrive on subscription-based revenue models. Our clientele consists of service-oriented firms and cloud resellers aiming to enhance their financial growth. With a diverse user base spanning the globe, our dedicated team is committed to addressing the...
-
Workday Financials Principal Consultant
3 weeks ago
Reston, United States Collaborative Solutions Full timeCognizant is seeking a Workday Financials Principal Consultant with Financial Management systems experience and expertise in the areas of General Ledger, Billing, Receivables, Procurement, Payables, Expenses, Asset Management and/or Projects. As a Principal Consultant, you will guide clients through the transformation, implementation and operation phases of...
-
Client Success Specialist
1 week ago
Reston, Virginia, United States Software AG Full timeCompany OverviewSoftware AG is dedicated to simplifying the connected world. Established in 1969, we empower organizations to deliver the experiences that employees, partners, and customers expect. Our technology creates a digital backbone that integrates applications, devices, data, and clouds, streamlining processes and connecting various 'things' like...
-
Principal Network Engineer
3 weeks ago
Reston, United States Engtal Full timeWe are looking for a Principal Network Engineer that is a self starter with in depth experience working within federal entities. If you have an active TS/SCI w/CI Poly clearance looking for a new challenge this is for you! Qualifications:5+ years experience of Network engineeringA degree from an accredited University or 10+ years of experience with a high...
-
Principal Network Engineer
3 weeks ago
Reston, United States Engtal Full timeWe are looking for a Principal Network Engineer that is a self starter with in depth experience working within federal entities. If you have an active TS/SCI w/CI Poly clearance looking for a new challenge this is for you! Qualifications:5+ years experience of Network engineeringA degree from an accredited University or 10+ years of experience with a high...
-
Communication Disorders Specialist
10 hours ago
Reston, Virginia, United States 360 Customer Inc. Full timeAbout 360 Customer Inc.We are a leading provider of innovative solutions for education and healthcare, and we are seeking a highly skilled Speech Language Pathologist to join our team.Job SummaryWe are looking for a talented Speech Language Pathologist to work with our clients in California, providing virtual speech and language services to students in a...
-
Student Success Specialist
18 hours ago
Reston, Virginia, United States Commonwealth of Virginia Full timeAbout the PositionThe Commonwealth of Virginia is seeking a highly skilled and dedicated Success Coach to join our team. As a Success Coach, you will play a critical role in supporting the academic success and personal growth of our students.Key ResponsibilitiesProvide holistic support to students, including academic advising, career exploration, and...