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Client Success Specialist

2 months ago

Reston, Virginia, United States Software AG Full time

Company Overview
Software AG is dedicated to simplifying the connected world. Established in 1969, we empower organizations to deliver the experiences that employees, partners, and customers expect. Our technology creates a digital backbone that integrates applications, devices, data, and clouds, streamlining processes and connecting various 'things' like sensors and machines.

With over 10,000 organizations relying on us, we enable them to become truly connected enterprises, facilitating smarter and faster decision-making. Our commitment extends beyond technology; we prioritize people—employees, customers, and partners alike. We foster strong teams and lasting relationships, providing exceptional products, solutions, services, and technical excellence. Our diverse team of over 5,000 colleagues across more than 70 countries values inclusion, integrity, and innovation, ensuring that every voice is heard and every impact is felt.

Position Overview
We are seeking a Customer Success Manager to enhance our customer relationships. In this role, you will collaborate with key decision-makers to maximize their success.

Key Responsibilities
- Manage post-sales relationships with customers in alignment with the Sales team.
- Proactively monitor and drive software adoption according to success plans.
- Conduct quarterly business reviews to assess alignment with goals.
- Serve as a vital link between customers and Software AG.
- Provide coaching, mentorship, and strategic recommendations to customers.
- Establish and maintain trusted advisor status over extended periods.
- Handle escalations in collaboration with support, sales, services, and other departments.
- Identify and recognize new sales opportunities.
- Ensure retention rates within a defined customer set.
- Contribute to overall account planning and strategy.

Qualifications
- Proven success in a customer-facing role such as consulting, pre-sales, or technical account management.
- Excellent presentation, communication, and interpersonal skills, both remote and in-person.
- Track record of meeting targets and quotas.
- Self-motivated with strong organizational and time management skills.
- Experience managing large, complex projects or programs.
- Ability to lead technical discussions and navigate challenging customer situations.
- Proactive approach to working cross-functionally with various teams.
- Willingness to travel as needed to engage with customers.
- Familiarity with Data Warehousing concepts and ETL/ELT implementations is advantageous.

Additional Information
Experience with Software AG's product portfolio, particularly in Integration and StreamSets technology, is a plus. Knowledge of platforms and tools for large-scale data processing (e.g., HDFS, HBase, Hive, Spark, SOLR) is also beneficial.

Benefits
We offer competitive compensation and comprehensive benefits tailored to your location. Enjoy the flexibility of working remotely and the opportunity to enhance your home office setup. Our Employee Assistance Program provides support for life's challenges.

Diversity and Inclusion
At Software AG, we are committed to fostering an environment of mutual respect and fairness, ensuring equal employment opportunities for all applicants and employees. We believe that diversity, equity, and inclusion are essential to our success as a global company.