Operations Director

6 days ago


Reston, Virginia, United States TechTalent Squared Full time
About the Role

We are seeking a seasoned leader to join our team as the Director of Operations at TechTalent Squared. As a key member of our leadership team, you will play a pivotal role in driving customer success, shaping the future of our services, and leading a team committed to transforming lives.

Key Responsibilities
  • Lead with Impact: Oversee the customer-facing operations, including customer service, provider support, escalations, implementations, enrollment, quality improvement, and fulfillment.
  • Drive Revenue and Growth: Partner with major state clients to forecast referral projections that directly contribute to revenue goals. Your strategic insight will be crucial in expanding services and growing the business.
  • Inspire and Develop Teams: Manage the largest operations team, dedicated to supporting prospective consumers. You'll implement and manage organizational structures that maximize productivity and service excellence.
  • Be a National Leader: Stay at the forefront of industry trends and best practices in information and assistance and support brokerage. Represent the company in national forums and be a subject matter expert, providing consultation both internally and to state/client partners.
  • Foster Cross-Functional Collaboration: Work across departments to implement best practices and tools that enhance the effectiveness of service delivery. You'll also establish metrics for success, ensuring accountability and measurable outcomes.
  • Innovate and Strategize: Contribute to business development activities, helping to win new contracts through innovative use of information and assistance services. Your strategic input will also be vital in improving overall organizational effectiveness.
  • Represent and Advocate: Act as the face of the company in client meetings, conferences, and other forums, advocating for the advancement of information and assistance services.
  • Ensure Compliance and Quality: Maintain compliance with contractual requirements and lead quality management, audit, and process improvement initiatives. Your attention to detail will ensure the company upholds the highest standards in all aspects of work.
Required Skills
  • Proven leadership and management experience with a strong track record of success.
  • Expertise in strategic planning, resource allocation, and coordination of cross-functional teams.
  • Strong relationship-building skills with federal, state, and local agencies.
  • Ability to analyze data, forecast opportunities, and drive cost-saving strategies.
  • Exceptional communication skills, both written and verbal.
  • Ability to work independently and manage multiple projects simultaneously.
Qualifications
  • Education: Bachelor's degree required; Master's degree preferred in business administration, healthcare administration, social work, or related field.
  • Experience: 15+ years of senior healthcare management experience, preferably in service delivery through case managers or I&A providers, with 5+ years of demonstrated supervisory experience.


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