Service Coordinator

1 month ago

Parker, United States The Hiller Companies Full time
Job Details

Job Location
Hiller Denver - Parker, CO

Description

The Hiller Companies, LLC has an immediate opening for Service Coordinator. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: The Service Coordinator is a critical support role to the Service Manager and Service Technicians, to ensure strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians.

Pay Range: $22.00/hour - $30.00/hour

Note: This position can be filled in either Denver, CO, Aurora, CO or Missoula, MT, and will support scheduling for all three offices from any of those three locations.

Key Responsibilities:
  • Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspection, Maintenance, Testing and Repair of Fire and Life Safety Systems.
  • Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.
  • Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
  • Alert management of potential problems resulting from customer or field complaints and work to resolve.
  • Review all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.
  • Maintain and process inspection documentation as required during the job completion process.
  • Assist Service Manager in tracking and addressing all jobs that are reopened due to missing information.
  • Inform Service Managers of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations
  • Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.
  • Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)
  • Serve as the point of contact for all 3rd party portals (IROL, etc.)
  • Send inspection reports to AHJ's and completion of repair notices to 3rd party portals
  • Ensure work order extensions are requested in customer portals as required.
  • Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance
  • Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.
  • Complete special projects as required.
  • Assist with research and updating quotes for existing house customers.
  • Develop positive and ongoing relationships with customers and team members.
  • Other duties as required.
Qualifications

What We Are Looking For:
  • High School Diploma/GED is required.
  • 2+ years' experience in business-to-business customer service experience is required.
  • Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.
  • Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.
  • Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.
  • Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.
  • Strong record-keeping, analytical skills, time management, and job prioritization skills.
  • Remarkable organizational skills and attention to detail.
  • Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.
  • Prior experience with Service Trade or similar program.
  • Working knowledge of JD Edwards E1 or other ERP system
Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:
  • Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
  • Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
  • Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
  • Career advancement potential within a growing company.


Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.

  • Nurse (Clinical Care Coordinator)

    3 weeks ago

    Parker, United States Indian Health Service Full time

    Locations: Parker, AZ | Peach Springs, AZ | Polacca, AZ | Winterhaven, CA | Moapa, NV | Fort Duchesne, UT Type:Federal Salary Range:Per Year Open Period:1/1/2024 to 12/31/2024 Summary:To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying....

  • Client Service Coordinator

    3 months ago

    Parker, United States Banfield Full time

    S UMMARY OF J OB P URPOSE AND F UNCTION The Client Service Coordinator ("CSC") drives the f low of clients and p ets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and p ets), ensures good communication with associates and clients, and coord inates the care of clients and p ets in a hap py,...

  • HVAC Service Coordinator

    5 days ago

    Parker, Colorado, United States Parker Heating and Air, Inc. Full time

    About Parker Heating and Air, Inc.We are a customer-focused heating and air-conditioning company that has been providing excellent service to our clients since 2002. Our primary goal is to keep our clients' homes comfortable for them and their families, while also ensuring that their equipment operates safely, saves them money on their fuel bills, and...

  • HVAC Service Coordinator

    4 days ago

    Parker, Colorado, United States Parker Heating and Air, Inc. Full time

    About Parker Heating and Air, Inc.We are a customer-focused heating and air-conditioning company that has been providing excellent service to our clients since 2002. Our primary goal is to keep our clients' homes comfortable for them and their families, while also ensuring that their equipment operates safely, saves them money on their fuel bills, and...

  • Patient Service Coordinator

    3 days ago

    Parker, Colorado, United States Radiology Imaging Associates Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Radiology Imaging Associates. As a Patient Service Representative, you will play a critical role in ensuring the smooth registration process for our patients, providing exceptional customer service, and maintaining accurate records.Key...

  • Member Service Coordinator

    3 months ago

    Parker, United States Ent Credit Union Full time

    ** Member Service Coordinator (Assistant Manager) - Cottonwood Service Center. Parker, CO** **Job Category****:** Service Centers **Requisition Number****:** MEMBE02968 Showing 1 location **Job Details** **Description** Ent is Colorados largest credit union, leading a legacy of more than 60 years. Our reputation is built on trust, integrity, innovation and...

  • Supervisory Nurse

    4 weeks ago

    Parker, United States Indian Health Service Full time

    Major Duties: Directly supervise Quality Management staff including recruitment, work schedules, performance reviews, trainings for staff and departmental budget. Providing direction, coordination, management, planning, and training for a comprehensive accreditation program that includes Quality Management, Performance Improvement (QAPI), Clinical Risk...

  • Member Support Coordinator

    1 week ago

    Parker, Colorado, United States Ent Credit Union Full time

    Member Service Coordinator (Assistant Manager)Job Category: Service CentersJob OverviewEnt Credit Union stands as Colorado's premier credit union, with a legacy exceeding 60 years. Our foundation is built on trust, integrity, innovation, and outstanding customer service. We acknowledge that our employees and members are pivotal to our success. Join a...

  • Agency Office Coordinator

    1 week ago

    Parker, Colorado, United States Mountain High Insurance Full time

    Job OverviewMountain High Insurance is seeking a highly organized and detail-oriented Agency Office Coordinator to join our team. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our office.This is an excellent opportunity for a motivated and customer-focused individual to contribute to the success...

  • Program Coordinator

    4 weeks ago

    Parker, United States Hope Harbor Full time

    Job DescriptionJob DescriptionSalary: $19-21 per hourHope Harbor is a Christian nonprofit ministry operating a group home for teen boys with emphasis on the engagement, supervision, and guidance of teens and families in the areas of life skills, social skills, daily living, and spiritual growth.  Our Parker, South Dakota location serves boys ages 12-17 up...

  • Supervisory Physician

    3 months ago

    Parker, United States Indian Health Service Full time

    Major Duties: Directly supervise physicians, mid-level providers, health technicians including performance appraisals, department scheduling, and yearly training and certification requirements and completing recruitment for positions and disciplinary actions. Reviews and completes yearly budget for Health Clinic needs and future needed positions.Directly...

  • Agency Office Coordinator

    1 week ago

    Parker, Colorado, United States Mountain High Insurance Full time

    Job OverviewMountain High Insurance is seeking a highly organized and detail-oriented Agency Office Coordinator to join our team. As a key member of our administrative staff, you will play a vital role in supporting our team and ensuring the smooth operation of our office.We value each team member's contribution and strive to create a positive work...

  • Medical Office Coordinator

    5 days ago

    Parker, Colorado, United States LifeStance Health Full time

    Job Summary:The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.Key Responsibilities:Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff...

  • Food Services Supervisor

    7 days ago

    Parker, Colorado, United States UC Health Full time

    Job SummaryWe are seeking a highly skilled Food Services Supervisor to join our team at UC Health. As a key member of our hospitality operations team, you will be responsible for overseeing daily staff activities, ensuring exceptional customer service, and maintaining high standards of food quality and safety.Key ResponsibilitiesStaff Management: Determine...

  • Client Service Representative

    3 hours ago

    Parker, Colorado, United States Banfield Pet Hospital Full time

    Job SummaryThe Client Service Coordinator is a vital member of our team at Banfield Pet Hospital, responsible for delivering exceptional client experiences and ensuring the smooth flow of clients and pets through our hospital. This role requires a unique blend of customer service skills, attention to detail, and the ability to work effectively in a...

  • Sr. Event Logistics Coordinator

    2 months ago

    Parker, United States Legal Concierge, Inc. Full time

    Job DescriptionJob DescriptionThe Sr. Event Logistics Coordinator is responsible for the coordination and administration of the event. The coordinator oversees the planning, organization, researching, implementation and operation of events. Compensation commensurate with experience. Salary plus overtime.OVERVIEWSkills required:Managing peopleGood eye for...

  • Training and Education Coordinator for Emergency Medical Services

    3 days ago

    Parker Crossroads, Tennessee, United States Crimson Ventures Full time

    **Job Opportunity at Crimson Ventures**We are seeking a highly skilled and dedicated individual to fill the role of Coordinator for Training and Continuing Education in Emergency Medical Services.**Key Responsibilities:**Develop and implement training programs for emergency medical services personnelCollaborate with emergency medical services teams to...

  • Client Services Supervisor

    1 week ago

    Parker, Colorado, United States Ent Credit Union Full time

    Member Engagement Coordinator (Assistant Manager)Job Category: Service CentersJob OverviewEnt Credit Union stands as Colorado's premier credit union, boasting a legacy that spans over six decades. Our foundation is built on principles of trust, integrity, innovation, and outstanding customer service. We take pride in recognizing that our employees and...

  • Service Center Team Leader

    2 weeks ago

    Parker, Colorado, United States Ent Credit Union Full time

    Member Support Coordinator (Assistant Manager)Job Category: Service CentersJob OverviewEnt Credit Union stands as Colorado's largest credit union, with a legacy exceeding 60 years. Our esteemed reputation is anchored in trust, integrity, innovation, and outstanding customer service. We value our employees and members as the cornerstone of our success. Join a...

  • Program Development Coordinator

    4 days ago

    Parker, Colorado, United States Lincoln Meadows Senior Living Full time

    Job DescriptionAt Lincoln Meadows Senior Living, we believe in creating a vibrant community where seniors can thrive. As a Program Development Coordinator, you will play a key role in designing and implementing engaging activities for our residents.Key Responsibilities:Develop and implement activity programs that cater to the diverse interests and needs of...