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HVAC Service Coordinator

2 months ago

Parker, Colorado, United States Parker Heating and Air, Inc. Full time
About Parker Heating and Air, Inc.

We are a customer-focused heating and air-conditioning company that has been providing excellent service to our clients since 2002. Our primary goal is to keep our clients' homes comfortable for them and their families, while also ensuring that their equipment operates safely, saves them money on their fuel bills, and delivers relief to those with allergies.

We take pride in the people we train and employ, and we offer top pay, nice incentives, great benefits, and extra perks to attract and retain such awesome employees.

Job Summary

We are seeking a highly skilled HVAC Dispatcher / Customer Service Representative to join our office team. As an HVAC Dispatcher, you will be responsible for:

  • Using Service Titan software to take customer calls and provide excellent customer service.
  • Dispatching and scheduling service calls to field technicians to provide prompt, convenient service and time/mileage-efficient routes.
  • Updating and informing clients on maintenance requirements and new services.
  • Providing basic office duties.

The ideal candidate will have excellent customer service skills, phone skills, and a working knowledge of Service Titan, Microsoft Office, email, and internet. They will also have organizational skills, time management skills, communication skills, attention to detail, and a desire to learn.

Responsibilities

As an HVAC Dispatcher / Customer Service Representative, your responsibilities will include:

  • Providing exceptional customer service to clients over the phone.
  • Dispatching and scheduling service calls to field technicians.
  • Updating and informing clients on maintenance requirements and new services.
  • Providing basic office duties, such as answering phones and responding to emails.
Requirements

To be successful in this role, you will need:

  • Excellent customer service skills.
  • Phone skills.
  • A working knowledge of Service Titan, Microsoft Office, email, and internet.
  • Organizational skills.
  • Time management skills.
  • Communication skills.
  • Attention to detail.
  • A desire to learn.
Benefits

We offer a competitive benefits package, including:

  • Hourly pay of $18-32/hr.
  • 100%-paid health insurance.
  • 401(k).
  • 401(k) matching (5%).
  • paid vacations.
  • paid training.
  • Costco membership.
  • friends and family rewards program.
  • discounts on phone service.
  • company events.