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Client Service Coordinator
2 months ago
Qualifications
HIRING QUALIFICATIONS COMPETENCIES Leadership ? Customer Focus ? Peer Relationships ? Integrity & Trust ? Action Oriented ? Listening Functional ? Preventative care and OWPs Position Description Client Service Coordinator - Job Description.docx 2 of 3 Last Revised: 08/20/2013 JP ? Communication Skills ? Client Service Skills ? Priority Setting ? Time Management CAPABILITIES AND EXPERIENCE (CAN DO) ? Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
? Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary
Correctly spells commonly used English words and job specific terms
Demonstrates exceptionally strong written and verbal communication skills
? Organizational ability Demonstrates a systematic approach in carrying out assignments
Is very orderly and excels at cutting through confusion and turning chaos into order
? Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems
? Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement
? Computer skills - Comfortably and confidently uses a computer and specialized software
Microsoft Word, Excel, Access, Outlook, etc
ATTITUDES (WILLDO) ? Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures
? Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others
? Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned
? Independence Able and willing to perform tasks and duties without supervision
? Tolerance for Stress / Resiliency Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations
SPECIAL WORKING CONDITIONS ? Ability to work at a computer for long periods of time
? Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) ? Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job
This position requires special hours including working weekends and evenings
? Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently
? The noise level in the work environment is moderately high
? Requires sufficient ambulatory skills in order to perform duties while at hospital
? Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds
? Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment
? Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Position Description Client Service Coordinator - Job Description.docx 3 of 3 Last Revised: 08/20/2013 JP ? Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances
? Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
Responsibilities
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families
? Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
? Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients
This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health
? Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
? Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
? Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
? Conduct administrative functions as necessary
Gains and shows personal satisfaction from delivering great service
Takes on additional responsibility when both big and small tasks need to be done
? Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals
Exhibits honesty, discretion, and sound judgment
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