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Guest Services Coordinator

2 months ago

Chatsworth, Illinois, United States Columbia Hospitality Full time
Front Desk Agent - Columbia Hospitality

As a master of multitasking and a creator of memorable experiences, you will find that no two days are alike in this dynamic role. Your primary responsibility will be to efficiently manage guest check-in and check-out processes, including handling room credits, issuing keys, resolving guest issues, and accommodating special requests. You will play a vital role in supporting the Guest Services and Front Office teams, ensuring that each guest has a unique and enjoyable experience that encourages them to return.

What We Offer:

The Benefits

*Eligibility for benefits is based on job status
  • Daily Pay Options (Receive your earnings daily)
  • Paid Time Off & Holiday Compensation (Because Work-Life Balance Matters)
  • Comprehensive Benefits - Medical, Dental, Vision, Disability, 401K
  • Health Savings/Flexible Spending Accounts - with employer contributions
  • Values-Driven Culture (#OMGLIFE)
  • Inclusive Environment (Welcoming Fresh Perspectives)
  • Referral Incentives (Earn for Referring Talent)
  • Discounts on Lodging, Dining, Spa, Golf, and Retail (Enjoy Discounted Travel)
  • Employee Support Programs
  • Volunteer Opportunities through 'Columbia Cares'
  • Participation in Committees (Fun, Philanthropic, Diversity/Equity/Inclusion)
  • Task Force Opportunities (Advance your career in beautiful locations)
  • Online Learning Resources for Personal Development
  • Third-Party Discounts (Including Pet Insurance, Rental Cars, Entertainment, and more)
  • Eligible for Tips/Tipping Pool
Our Pledge to You:

“People will always remember how you made them feel.” This famous quote by Maya Angelou embodies our mission at Columbia Hospitality, driving our commitment to excellence.

Our workforce is our foundation, and our brand reflects our people. We seek exceptional individuals who embody our promise of Creating Exceptional Experiences. We are a people-first organization, focused on internal growth to achieve external success. Our team is tight-knit, inclusive, and values-driven, fostering mutual support and respect. We come to work each day with open hearts, an inclusive mindset, and a commitment to leaving a positive impact on everyone we encounter.

Your Responsibilities:

The Essentials
  • Demonstrate a thorough understanding of front desk operations, managing check-in and check-out in accordance with hotel standards.
  • Exhibit proficiency with the property management system.
  • Operate the PBX and radio paging systems following established protocols.
  • Establish appropriate credit at guest check-in; issue room keys and familiarize guests with property services and amenities.
  • Effectively address guest concerns, balancing their needs with business objectives.
  • Exercise discretion and professionalism in resolving guest conflicts, consulting management when necessary.
  • Ensure proper follow-up with guests and team members.
  • Facilitate reservations for dining, transportation, activities, or entertainment on behalf of guests.
The Details
  • Prior experience in hospitality or customer service is preferred.
  • Experience with cash handling and computerized Point of Sale systems is advantageous.
  • Strong written and verbal communication skills are essential.
If you do not meet every requirement, we encourage you to apply regardless. At Columbia Hospitality, we are committed to fostering a diverse and inclusive workplace, and you may be the ideal candidate for this or other roles.

About Columbia Hospitality:

Columbia Hospitality, Inc. is an equal opportunity employer dedicated to creating an inclusive environment. We prioritize excellence in every role and seek the most qualified individuals who align with our service philosophy and values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

With over 25 years of experience, Columbia Hospitality is a national management and consulting firm known for delivering exceptional hospitality solutions. Our portfolio includes award-winning hotels, resorts, residential communities, restaurants, golf clubs, conference centers, and unique venues.