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Guest Services Coordinator

2 months ago

Chatsworth, Illinois, United States Columbia Hospitality Full time
Front Desk Agent - Columbia Hospitality

As a vital member of our team, you will be the first point of contact for our guests, ensuring their experience is nothing short of exceptional. Your role is to engage with guests, address their needs, and create memorable moments that keep them coming back.

Key Responsibilities:

  • Efficiently manage guest check-in and check-out processes, adhering to established hotel protocols.
  • Utilize the property management system with proficiency to enhance guest interactions.
  • Operate communication systems effectively to ensure seamless operations.
  • Establish guest credit upon check-in, issue room keys, and provide an overview of hotel amenities.
  • Address and resolve guest concerns with professionalism, balancing guest satisfaction with business objectives.
  • Exercise discretion and sound judgment in conflict resolution, consulting management when necessary.
  • Follow up with guests and team members to ensure all needs are met.
  • Assist guests with reservations for dining, transportation, and activities.
Qualifications:

  • Prior experience in hospitality or customer service is preferred.
  • Experience with cash handling and computerized Point of Sale systems is advantageous.
  • Strong verbal and written communication skills are essential.

Our Commitment:

At Columbia Hospitality, we believe in the power of exceptional service and the importance of creating a welcoming environment. Our team is dedicated to fostering a culture of inclusivity and respect, where every member is valued and empowered to contribute to our collective success.

Work Environment:

Columbia Hospitality is recognized for its commitment to excellence in the hospitality industry, providing a supportive and dynamic workplace for all team members. Join us in creating extraordinary experiences for our guests while growing your career in a vibrant and engaging atmosphere.

Values:

We uphold the principles of Accountability, Creativity, Enthusiasm, Honesty, Inclusion, and Respect in all our endeavors.