Client Relations Specialist

2 weeks ago


Chatsworth, United States Banfield Full time
Job Title: Client Relations Specialist

At Banfield Pet Hospital, the role of a Client Relations Specialist is vital in facilitating the seamless experience of clients and their cherished pets within our establishment. Below is an overview of the responsibilities and qualifications associated with this position:

Essential Qualifications:
  • Leadership Skills
  • Customer-Centric Approach
  • Team Collaboration
  • Integrity and Trustworthiness
  • Proactive Attitude
  • Effective Listening
Required Capabilities and Experience:
  • Multi-tasking Ability - Efficiently manages various tasks even in distracting environments
  • Communication Proficiency - Strong command of English with excellent written and verbal skills
  • Organizational Skills - Systematic and methodical in handling assignments
  • Problem-Solving Expertise - Strong aptitude for identifying and resolving issues
  • Mathematical Proficiency - Competent in basic mathematical operations
  • Computer Literacy - Skilled in Microsoft Office Suite including Word, Excel, Access, and Outlook
Desired Attitudes:
  • Initiative - Eager to discover solutions and improve processes
  • Collaborative Spirit - Prompt in sharing information and working with others
  • Adaptability - Open to changes in tasks and environments
  • Self-Sufficiency - Capable of completing tasks independently
  • Stress Resilience - Maintains a positive demeanor in challenging situations
Working Conditions:
  • Comfortable working around animals
  • Willingness to work extended hours, including weekends and evenings
  • Good hand-eye coordination and physical capabilities
  • Ability to use a computer for prolonged periods
Key Responsibilities:
  • Facilitate the flow of clients and pets through the facility
  • Enhance the productivity of the veterinary team
  • Engage in the recruitment of new clients
  • Inform clients about wellness plans and pet health
  • Support administrative and financial operations
  • Uphold high ethical standards in all interactions


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