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Guest Services Coordinator

2 months ago

Chatsworth, Illinois, United States Columbia Hospitality Full time
Front Desk Agent - Columbia Hospitality

As a master of multitasking and a creator of memorable experiences, you will find that no two days are alike in this dynamic role. Your primary responsibility will be to ensure a seamless guest experience by efficiently managing the check-in and check-out processes, addressing guest inquiries, and fulfilling special requests. You will play a vital role in supporting the Guest Services and Front Office teams, contributing to both financial and service-related tasks that enhance the overall guest experience.

What We Offer:

The Benefits

*Eligibility for benefits is based on job status
  • Daily Pay Options (Receive your earnings when you need them)
  • Paid Time Off & Holiday Compensation (Because Balance Matters)
  • Comprehensive Benefits - Medical, Dental, Vision, Disability, 401K
  • Health Savings Account/Flexible Spending Account Plans - with employer contributions
  • Values-Driven Culture (#OMGLIFE)
  • Inclusive Environment (Encouraging Diverse Perspectives)
  • Referral Incentives (Earn rewards for bringing in new talent)
  • Discounted Rates for Lodging, Dining, Spa, Golf, and Retail (Enjoy discounted travel opportunities)
  • Employee Support Programs
  • Volunteer Opportunities through 'Columbia Cares'
  • Participation in Committees (Engagement in Fun, Philanthropic, and Diversity Initiatives)
  • Task Force Opportunities (Advance your career in beautiful locations worldwide)
  • Access to Online Learning Resources for Professional Growth
  • Third-Party Discounts (Including savings on Pet Insurance, Rental Cars, Entertainment, and more)
  • Eligible for Tips/Tip Pooling
Our Promise to You:

Inspired by Maya Angelou's words, "People never forget how you made them feel," we are committed to creating exceptional experiences for our guests. Our team is our greatest asset, and we prioritize a people-first approach that fosters a supportive and inclusive workplace. We believe in collaboration, respect, and fun, ensuring that we leave a positive impact on everyone we encounter.

Your Responsibilities:

Key Duties
  • Demonstrate a thorough understanding of front desk operations, efficiently managing guest check-in and check-out in accordance with established hotel protocols.
  • Maintain proficiency with the property management system.
  • Operate the PBX and radio paging systems in line with procedures.
  • Establish appropriate credit for guests at check-in, issue room keys, and orient guests to the hotel's amenities and services.
  • Effectively address guest concerns while balancing their needs with business objectives.
  • Exercise discretion and professionalism in resolving guest conflicts, consulting management when necessary.
  • Conduct follow-ups with guests and team members to ensure satisfaction.
  • Assist guests with reservations for dining, transportation, activities, or entertainment.
Qualifications:
  • Prior experience in hospitality or customer service is preferred.
  • Experience with cash handling and computerized Point of Sale systems is advantageous.
  • Strong written and verbal communication skills are essential.
If you feel that your experience may not align perfectly with every requirement, we encourage you to apply regardless. You might be the ideal candidate for this or other opportunities.

Work Environment:

Columbia Hospitality is dedicated to fostering an inclusive workplace that values diversity and respects all individuals. We are committed to excellence in every role and seek individuals who align with our service philosophy and core values.

Core Values: Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a leading management and consulting firm with over 25 years of experience in delivering exceptional hospitality solutions. Our portfolio includes award-winning hotels, resorts, restaurants, and distinctive venues, consistently recognized as a top employer for our commitment to a dynamic and nurturing work environment.