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Human resource call center

3 months ago


Charlotte, United States Collabera Full time

Description

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Human resource call center

Contract: Charlotte, North Carolina, US

Salary: $23.00 Per Hour

Job Code: 352483

End Date: 2024-09-06
Days Left: 26 days, 3 hours left

Apply

Duties:
  • Employee Relations Consultant
  • Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
  • Provide consultation on general policy questions, drive resolution for less complex cases
Required Skills:
  • Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer.
  • Time management in controlling the call (fast paced environment).
  • Strong documentation, communication and organizational skills with attention to detail for documentation in case management system.
Desired Skills:
  • Call Center experience, specifically intake
  • Working in case management systems
  • HR / ER experience
Responsibilities:
  • Intake information from a phone queue for 6-8 hours per day
  • Complete intake form and tracker
  • Set up case in case management system
  • Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
  • Expectation of 15 minutes per intake
Job Requirement
  • Human resource
  • call
  • intake
  • case
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Kajri Maheshwari
  • kajri.maheshwari@collabera.com


Apply Now