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Human resource call center
3 months ago
Description
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Human resource call center
Contract: Charlotte, North Carolina, US
Salary: $23.00 Per Hour
Job Code: 352483
End Date: 2024-09-06
Days Left: 26 days, 3 hours left
Apply
Duties:
- Employee Relations Consultant
- Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
- Provide consultation on general policy questions, drive resolution for less complex cases
- Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer.
- Time management in controlling the call (fast paced environment).
- Strong documentation, communication and organizational skills with attention to detail for documentation in case management system.
- Call Center experience, specifically intake
- Working in case management systems
- HR / ER experience
- Intake information from a phone queue for 6-8 hours per day
- Complete intake form and tracker
- Set up case in case management system
- Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
- Expectation of 15 minutes per intake
- Human resource
- call
- intake
- case
- Recruiter
- Phone
- Kajri Maheshwari
- kajri.maheshwari@collabera.com
Apply Now