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Human Resources Assistant

4 weeks ago

Charlotte, United States Apex Systems Full time

HR Admin

Large Telecomm Client

4x onsite in Charlotte, NC

6+ months, with potential to convert to FTE

On a W2 basis ONLY (no corp to corp or 1099)

Pay: $12-$15hr W2

Shift: 11am-8pm

Top Requirements:

  1. Customer service or HR experience
  2. Good written and verbal communication
  3. General understanding of computers
  4. Time management

Day to Day Responsibilities/project specifics:

  • Assist department in carrying out various human resources programs and procedures for all company employees.
  • Review, process, and triage inbound communications through standard mail, email, voicemail, and service requests to appropriate teams within service level agreements within the case management system.
  • Monitor queues to ensure continuous and balanced workflows, accounting for team availability and work complexity.
  • Record and update the case management system with call/transaction specific information and supporting documentation and ensure documentation captured in the case management system is thorough and accurate.
  • Provide excellent customer service in responding to a large volume of incoming calls, cases and communications received from employees and Human Resources partners. Effectively address customer questions and concerns within the scope of responsibility.
  • Provide administrative support for Corporate Human Resources Departments. Prepare reports and correspondence, as directed.
  • Manage time effectively to ensure HR Shared Services Center meets required Service Level Agreements and customer satisfaction scores.