Human Resources Representative

2 weeks ago


Charlotte, North Carolina, United States TAJ Technologies Inc Full time
Job Summary

We are seeking a highly skilled Human Resources Representative to join our team at TAJ Technologies Inc. As a key member of our HR Shared Services Center, you will be responsible for providing exceptional customer care and service excellence to our clients.

Key Responsibilities
  • Respond to escalated inquiries via telephone, website, or email, utilizing all available tools and resources.
  • Utilize procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries and resolving issues.
  • Document incoming calls using a case management tool to resolve issues within identified service level agreements.
  • Proactively escalate issues to Tier II and COE teams and HRIS team on the customer's behalf to ensure service levels are met.
  • Uphold service level agreement metrics regarding commitments to problem resolution time frames.
Requirements
  • Associate's Degree required.
  • Must have 2 years of experience in HR or 5 years of experience in Customer Service.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet service level agreements.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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