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Customer Accounts Manager

2 months ago

Cranston, United States Aaron's Full time

**Pay rate for this position is between $17.00 and $17.75 an hour. This role is also eligible for incentive pay based on performance.**

Aarons Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

**Skills for Success**

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aarons team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

**The Work**

+ Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

+ Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

+ Second up to the General Manager

+ Build authentic customer relationships to support customers in their ownership goals and drive sales

+ Manage the collections process by counseling customers to gain timely lease/merchandise renewals

+ Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

+ Contact customers who have not renewed merchandise agreements

+ Maintain customers contact over the phone and through home visits

+ Update customers information and maintain accuracy

+ Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

+ Clean and certify merchandise in the cleaning station for all merchandise personally returned

+ Complete and maintain weekly vehicle maintenance sheet and route sheets daily

+ Load, secure and protect product in company vehicle

+ Safely operate company vehicle

+ Assist the Sales Team as needed

+ Any other reasonable duties requested by management

**Requirements**

+ United States at least 21 years old with a valid state Drivers License and compliance with the Companys Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

+ Must meet DOT requirements to obtain certification in required states (United States)

+ Ability to work schedule of hours varying from 8 am to 9 pm

+ Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

+ Two years of college or two years of previous management experience preferred

+ High School diploma or equivalent preferred

+ Excellent interpersonal and communication skills

+ High energy with the ability to effectively perform all functions of the store and multitasking effectively

+ Proper telephone etiquette

+ Uphold the Aarons Brand and protect company assets

+ Maintain a professional appearance

+ Proficient computer skills