Customer Success Manager

7 days ago


Palo Alto, United States Thena Full time

Customer Success Manager Thena is a pre-seed startup that is redefining customer experience for businesses. We are looking for a Customer Success Manager to join our team in our Palo Alto office. Responsibilities Act as the primary point of contact for customers, building strong relationships and understanding their business needs. Develop and execute account plans to increase Thena adoption, retention, and revenue growth. Build training materials, documentation, and conduct onboarding sessions with customers to ensure successful adoption of Thena. Work closely with the sales team to identify upsell and cross-sell opportunities. Host webinars and participate in in-person events to promote Thena and drive customer success. Monitor customer health and usage metrics, identifying potential issues and proactively working to address them. Provide exceptional customer support, resolving issues and managing escalations when necessary. Requirements Excellent communication and interpersonal skills. Ability to build and maintain strong customer relationships. Strong organization and time management skills. Ability to work independently and as part of a team. Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot. Benefits Competitive salary and benefits package, including insurance for self and family. Best-in-class equipment to work with. ESOPs to build long-term wealth. The opportunity to work in a fun and fast-paced startup environment. Estimated Salary: $20 to $28 per hour based on qualifications. Company information: Thena keeps track of shared Slack channels with customers, organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior. Thena started in April 2022 by former Branch and Goldman Sachs executives with a vision of redefining customer communication and intelligence. #J-18808-Ljbffr



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