Customer Success Manager
7 days ago
Customer Success Manager Thena is a pre-seed startup that is redefining customer experience for businesses. We are looking for a Customer Success Manager to join our team in our Palo Alto office. Responsibilities Act as the primary point of contact for customers, building strong relationships and understanding their business needs. Develop and execute account plans to increase Thena adoption, retention, and revenue growth. Build training materials, documentation, and conduct onboarding sessions with customers to ensure successful adoption of Thena. Work closely with the sales team to identify upsell and cross-sell opportunities. Host webinars and participate in in-person events to promote Thena and drive customer success. Monitor customer health and usage metrics, identifying potential issues and proactively working to address them. Provide exceptional customer support, resolving issues and managing escalations when necessary. Requirements Excellent communication and interpersonal skills. Ability to build and maintain strong customer relationships. Strong organization and time management skills. Ability to work independently and as part of a team. Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot. Benefits Competitive salary and benefits package, including insurance for self and family. Best-in-class equipment to work with. ESOPs to build long-term wealth. The opportunity to work in a fun and fast-paced startup environment. Estimated Salary: $20 to $28 per hour based on qualifications. Company information: Thena keeps track of shared Slack channels with customers, organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior. Thena started in April 2022 by former Branch and Goldman Sachs executives with a vision of redefining customer communication and intelligence. #J-18808-Ljbffr
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Customer Success Manager
7 days ago
Palo Alto, United States TIBCO Software Full timeCustomer Success Manager Role As Customer Success Manager, you will be the key point of contact between Mashery and our customers, working to help them maximize the value they derive from the Mashery solutions they purchased from us, further understand their emerging needs and help them align their programs with best practices and key success...
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Enterprise Customer Success Manager
4 months ago
Palo Alto, United States Navan Group Full timeLocation: Palo Alto, CA or San Francisco, CA Department: Account Management/Customer Success As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for...
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Customer Success Manager
4 weeks ago
Palo Alto, United States Salesforce Full timeRole Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you...
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Customer Success Specialist
4 days ago
Palo Alto, United States AXELOS Limited Full timeDepartamento: -Oficina:PUE Academy es un referente en el impulso de la formación y certificación oficial en tecnología entre la comunidad educativa de nuestro país.Como división de PUE, empresa tecnológica reconocida y experta en entornos Big Data y Cloud, PUE Academy tiene por misión promover y facilitar la innovación y la calidad en la formación...
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Customer Success Specialist
3 days ago
Palo Alto, United States AXELOS Limited Full timeDepartamento: -Oficina:PUE Academy es un referente en el impulso de la formación y certificación oficial en tecnología entre la comunidad educativa de nuestro país.Como división de PUE, empresa tecnológica reconocida y experta en entornos Big Data y Cloud, PUE Academy tiene por misión promover y facilitar la innovación y la calidad en la formación...
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Certified Nursing Assistant
4 weeks ago
Palo Alto, United States Customer Value Partners Full timeOverview: Customer Value Partners (CVP) is currently seeking Certified Nursing Assistants (CNA) to support operations within the VA Palo Alto Health Care System. Selected CNAs could be called upon to work in an Acute Care Facility or Community Living Center. The following facilities are supported: Palo Alto VA Medical Center, 3801 Miranda Avenue, Palo Alto,...
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Customer Success Specialist I PUE Academy
3 weeks ago
Palo Alto, United States AXELOS Limited Full timeDepartamento: - Oficina: PUE Academy es un referente en el impulso de la formación y certificación oficial en tecnología entre la comunidad educativa de nuestro país. Como división de PUE, empresa tecnológica reconocida y experta en entornos Big Data y Cloud, PUE Academy tiene por misión promover y facilitar la innovación y la calidad en la...
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Palo Alto, United States Amazon Full timeSr. Customer Solutions Manager, Strategic Accounts Job ID: 2803278 | Amazon Web Services, Inc. Are you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a collaborative and talented team, dedicated to helping customers achieve new possibilities leveraging AWS. As an Amazon Web Services (AWS) Sr. Customer...
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Palo Alto, United States Amazon Full timeSenior Customer Solutions Manager, Strategic Accounts Job ID: 2816381 | Amazon Web Services, Inc. We are seeking a Sr. Customer Solutions Manager (CSM) to join our global Strategic Accounts organization. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS...
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East Palo Alto, United States Amazon Web Services, Inc. Full timeThis is an exciting opportunity to join the world class service team at Amazon Web Services! Come work with some of the best and brightest engineers and product managers while also developing your skills and furthering your career within one of the most innovative technology companies anywhere. Amazon Redshift is looking for a Customer Success Engineer, who...
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Care Consultant Sr.
3 months ago
Palo Alto, United States Elevance Health Full timeJob Description : Care Consultant Sr. (California Provider Success) – JR126324 Location : Must reside in the state of California (Santa Clara area preferred) , and within 50 miles (1 hour commute) of one of the following offices AND be willing to visit (in person or virtually) providers throughout assigned territory (25% - 30% of the time.) ...
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Customer Service Representative
1 month ago
Palo Alto, California, United States YE California Full timeJob OverviewAs a Customer Service Specialist at YE California, you will play a key role in converting clients into tailored programs. Your primary objective will be to engage with customers, initiate meaningful conversations, and set up appointments that lead to successful sales opportunities.Key Responsibilities:Appointment Setting: Schedule meetings or...
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SVP Customer Experience
4 weeks ago
Palo Alto, United States Uniphore Technologies North America Inc Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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SVP Customer Experience
2 weeks ago
Palo Alto, United States Uniphore Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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Customer Advisor
2 weeks ago
palo alto, United States Ermenegildo Zegna Full timeWhy Join Us The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create...
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Business Development Manager, Commercial
4 weeks ago
Palo Alto, California, United States Navan Full timeAs a key member of our Commercial team at Navan, you will be responsible for driving revenue growth by ensuring our clients are satisfied and maximizing the value they derive from our platform.Key responsibilities will include building strong relationships with clients, functioning as their trusted advisor, and collaborating with our Sales, Product, Finance,...
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Customer Service Representative
5 months ago
Palo Alto, United States Gentle Dental Full timeAt Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care,...
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Customer Service Representative
5 months ago
Palo Alto, United States Gentle Dental Full timeAt Gentle Dental, we value our teammates smile as much as our patients smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care, operational and...
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Senior Retail Store Manager
4 weeks ago
Palo Alto, California, United States FRAME Full timeAt FRAME, we're seeking a highly skilled General Manager to lead our flagship store in New York. Reporting to the Director of Stores, you'll be responsible for the overall management and success of all store employees.Your key responsibilities will include representing the brand, ensuring team members embody brand spirit in customer and peer interactions,...
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Product Manager
4 weeks ago
Palo Alto, United States ArrayLabs, LLC Full timeArray Labs is building the first distributed radar imaging constellation to power the first real-time, high-fidelity 3D model of Earth. The product team, which is critical in ensuring mission success and execution against this ambitious vision, is looking for our next teammate. As a Product Manager at Array Labs, you will play a crucial role in driving...