Senior Customer Solutions Manager, Strategic Accounts

6 hours ago

Palo Alto, United States Amazon Full time

Senior Customer Solutions Manager, Strategic Accounts Job ID: 2816381 | Amazon Web Services, Inc. We are seeking a Sr. Customer Solutions Manager (CSM) to join our global Strategic Accounts organization. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. Our team is committed to helping enterprise technology customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry-specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers. If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, and having fun, then we would love to hear from you. You will be a critical partner to our customers, leveraging your experience with large-scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. You will manage cadence by leading the reporting and tracking functions along the way. You are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will proactively help solve the customer’s challenges through new ideas, tools, and mechanisms. Successful candidates will have a strong technical background, excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions and help drive secure and robust solutions. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers' successful migration to AWS. Must be able/willing to travel 20-30%. When not traveling for customer interactions, our teams are required to work in a local AWS corporate office. BASIC QUALIFICATIONS - 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams - Bachelor's degree in science, technology, engineering, math, business or equivalent in years of experience PREFERRED QUALIFICATIONS - PMP certification, or SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr

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