SVP Customer Experience
2 weeks ago
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Key Responsibilities: Develop and implement a comprehensive customer experience strategy aligned with the company’s goals and objectives. Lead the CX team in identifying and analyzing customer needs, pain points, and feedback to inform product and service enhancements. Collaborate with cross-functional teams, including marketing, sales, product development, and operations, to ensure a seamless and integrated customer journey. Establish metrics and KPIs to measure customer satisfaction and experience, driving continuous improvement initiatives based on data-driven insights. Advocate for the voice of the customer at all levels of the organization, fostering a customer-centric culture. Oversee the development of customer support processes and tools, ensuring efficient and effective service delivery. Identify and implement innovative technologies and methodologies to enhance customer interactions and engagement. Lead, mentor, and inspire the CX team to achieve excellence and professional growth. Qualifications: Proven experience (15+ years) in customer experience leadership roles, preferably within the AI space. Strong understanding of customer journey mapping, customer feedback mechanisms, and experience design. Demonstrated success in developing and implementing customer experience strategies that drive business results. Excellent analytical and problem-solving skills, with the ability to translate insights into actionable strategies. Exceptional communication and interpersonal skills, capable of influencing stakeholders at all levels. Experience with CX technologies and tools (e.g., CRM systems, customer feedback platforms). A passion for enhancing customer satisfaction and loyalty through innovative approaches. Hiring Range: $0 - $0 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com . #J-18808-Ljbffr
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SVP Customer Experience
4 weeks ago
Palo Alto, United States Uniphore Technologies North America Inc Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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Executive Assistant-Japanese Bilingual
3 weeks ago
Palo Alto, United States Pasona NA Full timeJapanese SOGO SHOSHA conglomerate trading and investment company Silicon Valley office seeks Japanese Bilingual Assistant to Senior Vice President, Head of Silicon Valley BranchNon-exempt position 9-5, M-F hybrid, 3 days in office. $ 70K-80K plus bonus and fabulous health benefits package Purpose of the Position/Job Summary:The Senior Assistant provides...
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Executive Assistant-Japanese Bilingual
4 weeks ago
Palo Alto, United States Pasona N A, Inc. Full timeJapanese SOGO SHOSHA conglomerate trading and investment company Silicon Valley office seeks Japanese Bilingual Assistant to Senior Vice President, Head of Silicon Valley BranchNon-exempt position 9-5, M-F hybrid, 3 days in office. $ 70K-80K plus bonus and fabulous health benefits package Purpose of the Position/Job Summary:The Senior Assistant provides...
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Customer Experience Representative
4 weeks ago
Palo Alto, California, United States Juut Midwest Inc. Full timeCustomer Experience RepresentativeAt Juut Salonspa, we are committed to delivering exceptional customer experiences. As a Customer Experience Representative, you will play a critical role in ensuring our guests receive the highest level of service and satisfaction.Key Responsibilities:Guest Check-In and Check-Out: Welcome guests upon arrival, check-in and...
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Chief of Staff
4 weeks ago
Palo Alto, United States HP Full timeHP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. The Chief of Staff (CoS) is responsible for driving the strategic priorities of their SVP leader by leveraging their understanding of the Strategy team and cross-functional partners. The CoS...
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Chief of Staff
4 weeks ago
Palo Alto, United States HP Development Company, L.P. Full timeChief of Staff - Personal Systems Strategy Description - HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. The Chief of Staff (CoS) is responsible for driving the strategic priorities of their SVP leader by leveraging their understanding of the...
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Certified Nursing Assistant
4 weeks ago
Palo Alto, United States Customer Value Partners Full timeOverview: Customer Value Partners (CVP) is currently seeking Certified Nursing Assistants (CNA) to support operations within the VA Palo Alto Health Care System. Selected CNAs could be called upon to work in an Acute Care Facility or Community Living Center. The following facilities are supported: Palo Alto VA Medical Center, 3801 Miranda Avenue, Palo Alto,...
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Executive Assistant-Japanese Bilingual
3 weeks ago
Palo Alto, CA, United States Pasona N A, Inc. Full timeJapanese SOGO SHOSHA conglomerate trading and investment company Silicon Valley office seeks Japanese Bilingual Assistant to Senior Vice President, Head of Silicon Valley BranchNon-exempt position 9-5, M-F hybrid, 3 days in office. $ 70K-80K plus bonus and fabulous health benefits package Purpose of the Position/Job Summary:The Senior Assistant provides...
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Store Experience Leader
1 day ago
Palo Alto, California, United States Simon Property Group Full timeAbout EverlaneWe're a fashion brand that's changing the way people think about clothing. We believe in radical transparency, using only high-quality materials, and partnering with ethical factories around the world. Our team is passionate about creating a positive impact, and we're looking for someone to join us in this mission.Job Summary:We're seeking an...
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Customer Advisor
2 weeks ago
palo alto, United States Ermenegildo Zegna Full timeWhy Join Us The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create...
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Customer Success Manager
7 days ago
Palo Alto, United States Thena Full timeCustomer Success Manager Thena is a pre-seed startup that is redefining customer experience for businesses. We are looking for a Customer Success Manager to join our team in our Palo Alto office. Responsibilities Act as the primary point of contact for customers, building strong relationships and understanding their business needs. Develop and execute...
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Security Guard
3 weeks ago
Palo Alto, United States Allied Universal® Full timeJob DescriptionAllied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and...
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Customer Service Representative
5 days ago
Palo Alto, United States Vertisystem Full timeJob Title: Travel Customer Service SpecialistLocation: Stanford, CA 94305Employment Type: W2Duration: 6 month (Possibilities of extension)Short Description:Job Title: Travel Customer Service SpecialistClient seeks people committed to excellence and to improving our world and, in turn, is dedicated to supporting its employees as they develop their careers and...
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UX Designer
4 weeks ago
Palo Alto, California, United States DesignX Community Full timeJob Title: UX Designer - Employee Experience InnovatorAbout the Role:Tesla is seeking a skilled UX Designer to join our team and drive innovative employee experiences. As a key member of our design organization, you will be responsible for researching and designing cutting-edge employee experiences that push the boundaries of what is possible. You will work...
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Customer Service Representative
1 month ago
Palo Alto, California, United States IKEA Full timeKey Responsibilities: Engage customers in various departments to provide in-depth product knowledge. Refer customers to specialized selling teams. Offer IKEA Family, credit card, and other services to visitors. Maintain store appearance. Act as Home Furnishing Host at store entrance to answer customer questions.About the Role:This role is ideal for...
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Customer Service
7 days ago
Palo Alto, United States Johnson Service Group (IL) Full timeJohnson Service Group has an immediate opening for a Technical Customer Service Representative . The successful candidate provides concierge-level support for our customers. They are skilled at handling escalated customer tickets and technically savvy in troubleshooting and resolving wireless network infrastructure issues. Days and Hours for this position...
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Customer Excellence Specialist
2 weeks ago
Palo Alto, United States Guardant Health Full timeGuardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer...
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Palo Alto, United States Simon Property Group Full timeDescription At Everlane, we want the right choice to be as easy as putting on a great T-shirt. That’s why we partner with ethical factories around the world. Work with high quality and more sustainably sourced materials. And share the true cost of every product we make. But there's a lot more work to be done, and we're excited to be growing a team...
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Enterprise Customer Success Manager
4 months ago
Palo Alto, United States Navan Group Full timeLocation: Palo Alto, CA or San Francisco, CA Department: Account Management/Customer Success As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for...
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Palo Alto, California, United States Stanford University Full timeJob SummaryWe are seeking an Associate Director, Donor Experience to join our team at Stanford University's Graduate School of Business (GSB). This role will play a critical part in engaging and stewarding the business school's principal gift donors in a dynamic environment.Key ResponsibilitiesLead donor relations strategy for principal gifts donors by...