Customer Success Specialist I PUE Academy

3 weeks ago

Palo Alto, United States AXELOS Limited Full time

Departamento: - Oficina: PUE Academy es un referente en el impulso de la formación y certificación oficial en tecnología entre la comunidad educativa de nuestro país. Como división de PUE, empresa tecnológica reconocida y experta en entornos Big Data y Cloud, PUE Academy tiene por misión promover y facilitar la innovación y la calidad en la formación en tecnología en las instituciones y centros de formación, su staff técnico, docentes y estudiantes. Lo consigue a través de la gestión e implementación de las iniciativas académicas en formación y certificación oficial de las principales organizaciones y multinacionales del sector IT de las que PUE Academy es partner oficial: Microsoft, Cisco, Palo Alto, VMware, Oracle, Red Hat, Unity, Adobe, entre otras. Actualizar y capacitar a la docencia, así como promover la empleabilidad y reconocimiento profesional de los alumnos formados son los principales objetivos de PUE Academy. La mejora continua, el trabajo colaborativo y el equipo como valor fundamental marcan nuestro día a día. Responsabilidades: Entender necesidades del cliente y cómo solucionarlas con nuestro producto. Gestionar y solucionar incidencias en coordinación con el equipo de Soporte y el equipo comercial. Asegurar que el cliente utilice los servicios necesarios para obtener los resultados. Recoger feedback de clientes para mejoras del servicio. Trabajar en estrecha colaboración con los equipos internos, incluidos ventas, marketing, soporte y delivery, para garantizar una experiencia de cliente excepcional en todas las interacciones. Ayudar en la implementación y adopción de nuestro producto por parte de los clientes nuevos y existentes, acorde a las necesidades de negocio del cliente. Servir como punto de contacto principal para nuestros clientes, respondiendo preguntas, resolviendo problemas y proporcionando asistencia en un tiempo hábil y eficiente. Recopilar y analizar datos sobre la satisfacción del cliente, el rendimiento del producto y la participación para identificar tendencias y oportunidades de mejora. Requisitos: Licenciatura/Grado en Marketing, Publicidad, Comunicación, Comercial o Ventas. Experiencia profesional de 2/3 años como Customer Success en una empresa del sector educativo. Nivel de inglés alto. Comunicación fluida. Responsabilidad y autonomía. Capacidad de trabajo en equipo y coordinación con equipos multidisciplinares. Capacidad organizativa. Eficiencia en entornos multitasking. Máxima atención y cuidado por el detalle. ¿Te animas a sumarte al equipo y convertirte en un/a #PUEplayer? #J-18808-Ljbffr

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