Customer Success Specialist

2 weeks ago


Palo Alto, United States AXELOS Limited Full time

Departamento: -

Oficina:

PUE Academy es un referente en el impulso de la formación y certificación oficial en tecnología entre la comunidad educativa de nuestro país.

Como división de PUE, empresa tecnológica reconocida y experta en entornos Big Data y Cloud, PUE Academy tiene por misión promover y facilitar la innovación y la calidad en la formación en tecnología en las instituciones y centros de formación, su staff técnico, docentes y estudiantes. Lo consigue a través de la gestión e implementación de las iniciativas académicas en formación y certificación oficial de las principales organizaciones y multinacionales del sector IT de las que PUE Academy es partner oficial: Microsoft, Cisco, Palo Alto, VMware, Oracle, Red Hat, Unity, Adobe, entre otras.

Actualizar y capacitar a la docencia, así como promover la empleabilidad y reconocimiento profesional de los alumnos formados son los principales objetivos de PUE Academy.

La mejora continua, el trabajo colaborativo y el equipo como valor fundamental marcan nuestro día a día.

Responsabilidades:
  • Entender necesidades del cliente y cómo solucionarlas con nuestro producto.
  • Gestionar y solucionar incidencias en coordinación con el equipo de Soporte y el equipo comercial.
  • Asegurar que el cliente utilice los servicios necesarios para obtener los resultados.
  • Recoger feedback de clientes para mejoras del servicio.
  • Trabajar en estrecha colaboración con los equipos internos, incluidos ventas, marketing, soporte y delivery, para garantizar una experiencia de cliente excepcional en todas las interacciones.
  • Ayudar en la implementación y adopción de nuestro producto por parte de los clientes nuevos y existentes, acorde a las necesidades de negocio del cliente.
  • Servir como punto de contacto principal para nuestros clientes, respondiendo preguntas, resolviendo problemas y proporcionando asistencia en un tiempo hábil y eficiente.
  • Recopilar y analizar datos sobre la satisfacción del cliente, el rendimiento del producto y la participación para identificar tendencias y oportunidades de mejora.
Requisitos:
  • Licenciatura/Grado en Marketing, Publicidad, Comunicación, Comercial o Ventas.
  • Experiencia profesional de 2/3 años como Customer Success en una empresa del sector educativo.
  • Nivel de inglés alto. Comunicación fluida.
  • Responsabilidad y autonomía.
  • Capacidad de trabajo en equipo y coordinación con equipos multidisciplinares.
  • Capacidad organizativa.
  • Eficiencia en entornos multitasking.
  • Máxima atención y cuidado por el detalle.

¿Te animas a sumarte al equipo y convertirte en un/a #PUEplayer?

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